Desktop & Infrastructure Support Engineer

GBA5 EntServ UK Limited; City of Edinburgh; On-site; GBP 40,000 - 55,000; Full time

Job summary

DXC Technology in Edinburgh seeks a hands-on Desktop & Infrastructure Support Engineer to provide day-to-day desktop support and contribute to wider infrastructure projects within a secure client environment.

You'll work with laptops, desktops, VDI and server environments, troubleshooting issues, deploying MS technologies (SCCM, Entra, Azure, Intune) and maintaining documentation. Security clearance eligibility is required for this role.

Qualifications

• Solid technical background with hands-on desktop and infrastructure support.
• Experience with laptops, desktops, VDI and servers.
• Ability to troubleshoot complex issues and own problems through resolution.
• Experience deploying and maintaining Microsoft technologies in enterprise environments.

Responsibilities

• Provide technical support across desktop and infrastructure services.
• Handle calls and incidents across laptops, desktops, VDI and servers.
• Diagnose and troubleshoot desktop and infrastructure issues and escalate where needed.
• Support installation, configuration, maintenance and deployment of desktop/infrastructure technologies.
• Maintain and document technical details and incident records.

Skills

Desktop support experience

Infrastructure support

VDI

Server administration

Customer-focused

Problem solving

Education

Degree in a relevant subject or equivalent

Tools

Microsoft SCCM

Microsoft Entra

Azure

Intune

Trellix ePO

Job description

Job Description: Desktop & Infrastructure Support Engineer

We're looking for a Desktop & Infrastructure Support Engineer to join our team in Edinburgh, supporting a secure and important client environment. This is a hands-on role where you'll provide day-to-day desktop support while also getting involved in wider infrastructure activities. You'll work across laptops, desktops, VDI and server environments, helping to troubleshoot issues, maintain systems and contribute to infrastructure projects and improvements. We're looking for someone who enjoys solving technical problems and working directly with users, but who also has an interest in what's happening behind the scenes across the wider infrastructure. You'll have the opportunity to work with a range of Microsoft technologies and enterprise tools, build your technical knowledge and develop your career within a large technology organisation. We're passionate about building diverse, inclusive teams and actively encourage applications from women, underrepresented groups, and neurodivergent candidates, with support and adjustments available throughout the hiring process. Because this is an on-site role, you'll be someone who enjoys being visible and approachable, working alongside colleagues and building good relationships with the people you support. Due to the nature of the client environment, eligibility for security clearance is required for this role. To meet the current security requirements, candidates must be sole UK nationals and have lived and worked continuously in the UK for the past five years. Unfortunately, we are unable to consider dual nationals for this position.

What you’ll be doing

• Providing technical support across desktop and infrastructure services, responding to issues and helping users resolve technical problems.
• Working as part of a support team handling calls and incidents across laptops, desktops, VDI and server environments.
• Diagnosing and troubleshooting desktop and infrastructure issues, taking ownership where possible and escalating to the appropriate teams when required.
• Supporting the installation, configuration, maintenance and deployment of desktop and infrastructure technologies.
• Working with Microsoft SCCM and supporting operating system and application deployment.
• Supporting technologies including Microsoft Entra, Azure and Intune.
• Working with Trellix ePO and client-side agents as part of the wider security and endpoint environment.
• Monitoring desktop and infrastructure systems, identifying issues and helping to maintain optimal performance and availability.
• Contributing to infrastructure projects, deployments, upgrades and other technical activities, gaining hands-on experience across the wider environment.
• Working closely with infrastructure and technical teams to improve efficiency and resolve more complex technical challenges.
• Supporting the development and maintenance of technical documentation, including incident reports, configuration details and support information.
• Keeping accurate records of incidents, equipment, changes and technical activities.
• Following established processes, security requirements and best practices when delivering both desktop and infrastructure support.
• Identifying recurring issues and opportunities to improve the service and user experience.
• Continuing to develop your technical knowledge and keeping up to date with relevant technologies and industry practices.

What we’re looking for

We're looking for someone with a solid technical background who enjoys hands-on support and wants to work across both desktop and infrastructure technologies. You'll ideally have:

• Proven experience working in desktop support, infrastructure support or a similar technical environment.
• Experience providing technical support across desktop and infrastructure technologies.
• Experience supporting laptops, desktops, VDI and/or servers.
• Good troubleshooting and problem-solving skills, with the ability to work through technical issues logically and take ownership of problems.
• Experience with Microsoft SCCM and operating system/application deployment.
• Knowledge or experience of Microsoft Entra, Azure and Intune.
• Experience with Trellix ePO and client-side agents would be beneficial.
• A good understanding of common IT hardware, software, networking and infrastructure concepts.
• Experience supporting users and working collaboratively with wider technical teams.
• Good communication skills and a customer-focused approach.
• The ability to work independently while also being a collaborative member of the wider team.
• Good attention to detail, particularly when recording incidents, documenting technical information and following established processes.
• A willingness to learn new technologies and broaden your infrastructure knowledge.
• An understanding of the importance of security and following established procedures, particularly when working within a secure environment.
• A degree in a relevant subject or equivalent experience would be beneficial.
• Relevant IT qualifications or certifications, such as CompTIA A+, Microsoft 365, AWS Cloud Practitioner or similar, are also welcome but are not essential.

What will make you successful in this role?

You don't need to be an expert in every technology listed above. What's important is that you have a strong technical foundation, enjoy getting to the bottom of problems and are keen to develop your knowledge across both desktop and infrastructure. You'll be comfortable working directly with users while also understanding that good support often means looking beyond the immediate issue and considering the wider infrastructure. You'll be someone who:

• Enjoys solving problems and finding practical solutions.
• Takes ownership and follows issues through to resolution.
• Is curious about how technology works and keen to learn.
• Can explain technical issues clearly to both technical and non-technical people.
• Works well as part of a team and is happy to get involved where needed.
• Understands the importance of good documentation, process and security.
• Can manage competing priorities in a busy support environment.

Why DXC?

At DXC Technology, you'll be part of a team supporting technology that matters. You'll work alongside experienced IT and infrastructure professionals, gain exposure to a broad range of technologies and have the opportunity to develop your skills across both desktop and infrastructure. You'll be working in an environment where security, service and teamwork are genuinely important, with opportunities to get involved in infrastructure projects and build your technical experience over time. In addition, DXC offers a competitive salary and a flexible benefits package designed to support you both professionally and personally - including pension, private medical cover and wellbeing programmes.

At DXC Technology, we believe strong connections and community are key to our success. Our work model prioritizes in-person collaboration while offering flexibility to support wellbeing, productivity, individual work styles, and life circumstances. We're committed to fostering an inclusive environment where everyone can thrive.

DXC Technology (NYSE: DXC) is a leading enterprise technology and innovation partner delivering software, services, and solutions to global enterprises and public sector organizations - helping them harness AI to drive outcomes at a time of exponential change with speed. With deep expertise in Managed Infrastructure Services, Application Modernization, and Industry-specific Software Solutions, DXC modernizes, secures, and operates some of the world's most complex technology estates. Learn more on dxc.com.