Application Support Engineer

DXC Technology; Reading; Hybrid; GBP 34,000 - 48,000; Full time

Benefits offered by this job

25 days holiday

Flex benefits scheme

Pension

Life Insurance

Health Insurance

Travel Insurance

Investment in your development

Store vouchers and discounts

Flexible benefits tailored to you

Job summary

DXC Technology is seeking an Application Support Engineer for a hybrid role in Reading. The position involves frontline technical support for Windows-based applications, monitoring performance, incident resolution, and collaboration with client teams.

You will handle health checks, patch deployments, and troubleshooting within Production and Non-Production environments, with potential for out-of-hours on-call. A High Level Clearance is required.

Qualifications

• 2–5 years of experience in application support, systems administration, or IT service desk.
• Strong analytical and problem-solving abilities.
• Excellent communication skills and ability to work in a team-oriented environment.
• Windows-based application support experience.

Responsibilities

• Performing early morning health checks to ensure applications are operational before users log in.
• Monitoring, diagnosing, and resolving technical issues related to Windows desktop and server-based applications.
• Managing incoming support requests, ensuring all issues are troubleshot and prioritised according to SLA.
• Assisting in the deployment of software patches, upgrades, and configuration changes across Production and Non-Production environments.
• Actively tracking application health using performance management tools, log files, and automated alerts.
• Investigating Windows Event Viewer and application logs to identify root causes of errors.
• Creating and updating knowledge base articles and 'how-to' guides for common fixes.
• Collaborating with application engineers and liaising with the client regularly.
• Identifying and implementing continual service improvement activities.

Skills

Analytical skills

Problem solving

Communication

Teamwork

Tools

ServiceNow

Dynatrace

SQL Server

Active Directory

Azure

Job description

Job Description

Location: Hybrid — Reading area (3-4 days on site per week) Type: Full-time, Permanent Clearance: High Level Clearance required

About DXC Technology

DXC Technology (NYSE: DXC) is the world's leading independent, end-to-end IT services company, helping clients harness the power of innovation to thrive on change. We serve nearly 6,000 private and public sector clients across 70 countries, delivering powerful next-generation IT services and solutions.

The Role

We are looking for a motivated Application Support Engineer to join our technical team providing application support to a major client. You will work as a front-line technical engineer responsible for resolving software issues, monitoring performance, and performing root cause analysis. The role involves service management and minor enhancement activities as part of ongoing Application Management delivery.

Working Pattern

Hybrid — up to 3-4 days on site per week Rotating shifts: 7am–3pm / 9:30am–5:30pm Potential for out-of-hours on-call support

Key Responsibilities

• Performing early morning health checks to ensure applications are operational before users log in
• Monitoring, diagnosing, and resolving technical issues related to Windows desktop and server-based applications
• Managing incoming support requests, ensuring all issues are troubleshot and prioritised according to SLA
• Assisting in the deployment of software patches, upgrades, and configuration changes across Production and Non-Production environments
• Actively tracking application health using performance management tools, log files, and automated alerts
• Investigating Windows Event Viewer and application logs to identify root causes of errors
• Creating and updating knowledge base articles and "how-to" guides for common fixes
• Collaborating with application engineers and liaising with the client regularly
• Identifying and implementing continual service improvement activities

Key Skills & Experience

Essential

• 2–5 years of experience in application support, systems administration, or IT service desk
• Strong analytical and problem-solving abilities
• Excellent communication skills and ability to work in a team-oriented environment
• Windows-based application support experience

Desirable

• Strong proficiency in SQL Server 2016+
• Active Directory experience
• ServiceNow or related ITSM tool knowledge
• Dynatrace or other monitoring tools
• Understanding of cloud platforms and basic programming integrations
• ITIL V4 Foundation Certification
• Microsoft certifications (e.g., Azure Fundamentals/Administrator)
• Vendor-specific CRM/ERP certifications

Security Clearance

High Level Clearance is mandatory for this role. Due to security clearance requirements, candidates must be:

• UK National / British passport holder
• Single nationality
• Resided in the UK for a minimum of 10 years

What We Offer

• 25 days holiday (with options to increase)
• Comprehensive Flex benefits scheme
• Pension
• Life Insurance
• Health Insurance
• Travel Insurance
• Investment in your development
• Store vouchers and discounts
• Flexible benefits tailored to you

At DXC Technology, we believe strong connections and community are key to our success. Our work model prioritizes in-person collaboration while offering flexibility to support wellbeing, productivity, individual work styles, and life circumstances. We’re committed to fostering an inclusive environment where everyone can thrive.

Company Overview

DXC Technology (NYSE: DXC) is a leading enterprise technology and innovation partner delivering software, services, and solutions to global enterprises and public sector organizations — helping them harness AI to drive outcomes at a time of exponential change with speed. With deep expertise in Managed Infrastructure Services, Application Modernization, and Industry-Specific Software Solutions, DXC modernizes, secures, and operates some of the world's most complex technology estates.

Learn more on dxc.com.