Desktop & Infrastructure Engineer

DXC Technology; City of Edinburgh; Presencial; GBP 26.000 - 38.000; A tiempo parcial

Ventajas ofrecidas por este puesto de trabajo

Pension

Private medical cover

Wellbeing programmes

Descripción de la vacante

DXC Technology is hiring a Desktop & Infrastructure Support Engineer in Edinburgh. The role focuses on hands-on desktop support while contributing to broader infrastructure initiatives.

You'll work with laptops, desktops, VDI and servers, troubleshooting issues and helping implement project improvements within a secure client environment. The ideal candidate will have a solid technical foundation, strong problem-solving skills and the ability to communicate clearly with users.

Formación

• Experience in desktop support and infrastructure environments.

Responsabilidades

• Provide day-to-day desktop support for end users in Edinburgh.
• Triage issues across laptops, desktops, VDI and servers.
• Assist with infrastructure projects and improvements.
• Document incidents and follow established processes.
• Collaborate with wider IT teams and communicate clearly with users.

Conocimientos

Desktop support

Infrastructure support

Troubleshooting

Windows OS

SCCM

Azure / Entra / Intune

Customer-focused

Educación

Degree in IT or equivalent

Herramientas

SCCM

Azure

Intune

Descripción del empleo

We’re looking for a Desktop & Infrastructure Support Engineer to join our team in Edinburgh, supporting a secure and important client environment.

This is a hands-on role where you’ll provide day-to-day desktop support while also getting involved in wider infrastructure activities. You’ll work across laptops, desktops, VDI and server environments, helping to troubleshoot issues, maintain systems and contribute to infrastructure projects and improvements.

Desktop & Infrastructure Support EngineerWe’re looking for someone who enjoys solving technical problems and working directly with users, but who also has an interest in what’s happening behind the scenes across the wider infrastructure. You’ll have the opportunity to work with a range of Microsoft technologies and enterprise tools, build your technical knowledge and develop your career within a large technology organisation.We’re passionate about building diverse, inclusive teams and actively encourage applications from women, underrepresented groups, and neurodivergent candidates, with support and adjustments available throughout the hiring process.Because this is an on-site role, you’ll be someone who enjoys being visible and approachable, working alongside colleagues and building good relationships with the people you support.Due to the nature of the client environment, eligibility for security clearance is required for this role. To meet the current security requirements, candidates must be sole UK nationals and have lived and worked continuously in the UK for the past five years. Unfortunately, we are unable to consider dual nationals for this position.What we’re looking forWe’re looking for someone with a solid technical background who enjoys hands-on support and wants to work across both desktop and infrastructure technologies.You’ll ideally have:Proven experience working in desktop support, infrastructure support or a similar technical environment.Experience providing technical support across desktop and infrastructure technologies.Experience supporting laptops, desktops, VDI and/or servers.Good troubleshooting and problem-solving skills, with the ability to work through technical issues logically and take ownership of problems.Experience with Microsoft SCCM and operating system/application deployment.Knowledge or experience of Microsoft Entra, Azure and Intune.Experience with Trellix ePO and client-side agents would be beneficial.A good understanding of common IT hardware, software, networking and infrastructure concepts.Experience supporting users and working collaboratively with wider technical teams.Good communication skills and a customer-focused approach.The ability to work independently while also being a collaborative member of the wider team.Good attention to detail, particularly when recording incidents, documenting technical information and following established processes.A willingness to learn new technologies and broaden your infrastructure knowledge.An understanding of the importance of security and following established procedures, particularly when working within a secure environment.A degree in a relevant subject or equivalent experience would be beneficial.Relevant IT qualifications or certifications, such as CompTIA A+, Microsoft 365, AWS Cloud Practitioner or similar, are also welcome but are not essential.What will make you successful in this role?You don’t need to be an expert in every technology listed above. What’s important is that you have a strong technical foundation, enjoy getting to the bottom of problems and are keen to develop your knowledge across both desktop and infrastructure.You’ll be comfortable working directly with users while also understanding that good support often means looking beyond the immediate issue and considering the wider infrastructure.You’ll be someone who:Enjoys solving problems and finding practical solutions.Takes ownership and follows issues through to resolution.Is curious about how technology works and keen to learn.Can explain technical issues clearly to both technical and non-technical people.Works well as part of a team and is happy to get involved where needed.Understands the importance of good documentation, process and security.Can manage competing priorities in a busy support environment.Why DXC?At DXC Technology, you’ll be part of a team supporting technology that matters. You’ll work alongside experienced IT and infrastructure professionals, gain exposure to a broad range of technologies and have the opportunity to develop your skills across both desktop and infrastructure.You’ll be working in an environment where security, service and teamwork are genuinely important, with opportunities to get involved in infrastructure projects and build your technical experience over time.In addition, DXC offers a competitive salary and a flexible benefits package designed to support you both professionally and personally — including pension, private medical cover and wellbeing programmes.If you’re a hands-on IT professional who enjoys solving problems, supporting users and wants to develop further into infrastructure, we’d love to hear from you.

Proud member of the Disability Confident employer scheme

Company: DXC Technology Salary: Including Flexible benefits package Hours: Part-time Location: Edinburgh Working pattern: On-site Job type: Permanent Posting date: 28 Oct 2026 Closing date: 27 Nov 2026