Desktop Engineer

Vertex IT Solutions Limited; Wales; On-site; GBP 32,000 - 42,000; Full time

Job summary

Vertex IT Solutions Limited is seeking Desktop Engineers to support the rollout of a new Management System and update IT infrastructure across South Wales sites including Bridgend, Cowbridge, Barry, Port Talbot and Llantrisant.

Role involves swapping PCs for Intune-managed Windows 11 devices, replacing label printers, and assisting staff with logging on to new devices. You may be on-site for HyperCare and snagging, ensuring a smooth transition.

Qualifications

• Experience deploying Windows 11 devices managed by Intune.
• Experience swapping PCs and provisioning new hardware.
• On-site support experience preferred.

Responsibilities

• Assist Technical Delivery team with PC swaps and device provisioning.
• Replace label printers at sites across South Wales.
• Help colleagues log on to their new devices for the first time.
• Provide HyperCare on-site support and issue resolution after conversion.

Skills

Windows 11 deployment

Intune management

PC replacement

Printers

Networking

Wi-Fi

On-site support

Troubleshooting

Tools

Intune

Job description

Desktop Engineers wanted to assist the IT Teams in the role out of a new Management System and to add help on the IT infrastructure which is being updated at the same time - including PCs, printers, networking equipment, and Wi‑Fi.

The site locations are across South Wales around Bridgend , Cowbridge, Barry, Portcawl and Llantrisant.

November10th to 13th

£200 a day Inside IR35

They need 2 more engineer to cover 1 or 2 sites.

Your role will be to assist the Technical Delivery team with:

Swapping out old PCs for new Intune-managed Windows 11 devices

Replacing label printers

Helping colleagues log on to their new devices for the first time.

In the days following conversion, you may be on‑site to support HyperCare and snagging. Your role is to be the physical eyes, ears, and hands on the ground - resolving issues as they arise and ensuring the practice is running smoothly on the new setup.

When helping a colleague log on for the first time:

Select "Other user" or enter their email address at the Windows login screen

Their password is their Microsoft 365 password (their 'email password')

Once you have completed a PC swap at any site:

Remove and dispose of all cardboard packaging from new PCs - leave tidy

Label all old PCs clearly before removing them, then collate and store them securely on-site -in the agree a suitable storage location Old PCs must be retained locally in case a rollback is required

Screens are not being replaced at most sites - reuse the existing monitor with the new PC. If you need a different cable or adapter, contact the Onsite engineer as they will have a stock of common cables and adapters in their van