Junior Desktop Engineer – ICT & Service Desk

Harlow Council; Hare Street; Vor Ort; GBP 21.000 - 28.000; Vollzeit

Benefits dieser Stelle

Dynamic Working

Flexible working arrangements

Health and wellbeing initiatives

Employee assistance programme

Disability Confident Employer

Zusammenfassung

Harlow Council is seeking a Junior Desktop Engineer to join the ICT team. You will be responsible for logging, diagnosing and resolving service desk tickets at first contact, with the goal of delivering timely, professional support across multiple locations in the town.

The role requires good ICT knowledge, data security awareness, and strong organisational and communication skills. Office-based work is the norm, with flexible arrangements to help balance work and life.

Qualifikationen

• Good understanding of ICT systems and data security.
• Good organisational, communication and computer skills are required.
• Knowledge of Microsoft Office products and Windows operating systems.

Aufgaben

• Log, solve and manage service desk tickets at first contact.
• Keep customers and engineers informed until completion.
• Gather and collate information and perform regular administrative activities.

Kenntnisse

ICT systems

Data security

Organisational skills

Communication skills

Computer skills

Windows OS

MS Office

Tools

MS Office

Windows OS

Jobbeschreibung

Harlow Council is seeking a Junior Desktop Engineer to join the ICT team. You will be responsible for logging, diagnosing and resolving service desk tickets at first contact, with the goal of delivering timely, professional support across multiple locations in the town.

The role requires good ICT knowledge, data security awareness, and strong organisational and communication skills. Office-based work is the norm, with flexible arrangements to help balance work and life.