Desktop Engineer

Capgemini; Bristol; On-site; GBP 30,000 - 45,000; Full time

Job summary

Capgemini is seeking a Desktop Engineer to join their team in Salisbury. The role involves second line support, resolving incidents, and completing requests. Candidates should have knowledge of Microsoft Windows, Intune, and desktop hardware. This position offers opportunities for professional growth in a supportive environment.

Benefits

Wellbeing apps like Thrive and Peppy

Training and development opportunities

Mental Health Champions

Qualifications

• Working knowledge of Intune and Microsoft Windows 10/11.
• Experience with desktop hardware architecture.
• Basic administration knowledge of SCCM and Active Directory.

Responsibilities

• Second Line responsibility for resolving Incidents to SLA.
• Complete Requests/IMACs to SLA.
• Maintain escalations below 2% per Incident per month.

Skills

Intune

Microsoft Windows 10/11

Desktop hardware architecture

SCCM (MECM)

Active Directory

LAN/WAN/vLAN

Wi-Fi technologies

BitLocker

Job description

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About The Job You’re Considering

Reporting to the EUS Lead Group, the role will have second Line responsibility for pre-empting automation, investigating and resolving incidents. Completing IMACs and Requests where applicable. Project and NSR Tasks assigned to the Desktop Support Team.

This role is required to be on site 5 days per week in Salisbury.

If you are successfully offered this position, you will go through a series of pre-employment checks, including identity, nationality (single or dual) or immigration status, employment history going back 3 continuous years, and unspent criminal record check (known as Disclosure and Barring Service).

Your role

• Second Line responsibility for resolving Incidents to SLA
• Requests/IMACs completion to SLA
• Escalations - responsibility to be below 2%, per Incident per month
• CSATs for Incidents handled to over 4.5 out of 5 per month
• Pro-active communication with the Service Desk and Level3 Teams
• Undertaking NSR Tasks to agreed timescales

You can bring your whole self to work. At Capgemini, building an inclusive future is part of everyday life and will be part of your working reality. We have built a representative and welcoming environment for everyone.

Your Skills And Experience

• Working knowledge of Intune and Microsoft Windows 10/11 O/S
• Desktop hardware architecture – predominately desktop and laptops
• Knowledge of SCCM (MECM) and Active Directory - basic administration
• Networks experience including LAN/WAN/vLAN and Wi-Fi technologies
• Security - disk encryption using BitLocker

Your security clearance

To be successfully appointed to this role, it is a requirement to obtain Security Check (SC) clearance. To obtain SC clearance, the successful applicant must have resided continuously within the UK for the last 5 years, among other criteria.

Throughout the recruitment process, you will be asked questions about your security clearance eligibility such as country of residence and nationality. Some posts are restricted to UK Nationals for security reasons.

What does ‘Get The Future You Want’ mean for you?

You’d be joining an accredited Great Place to work for Wellbeing in 2024. Employee wellbeing is vital to us. We have trained Mental Health Champions and invested in wellbeing apps like Thrive and Peppy.

You will reimagine what’s possible: creating value for leading organizations through technology to build a sustainable, inclusive future. You will work with diverse clients, making a real impact across the UK.

You will be empowered to explore, innovate, and progress. Capgemini’s ‘learning for life’ mindset offers countless training and development opportunities, including courses from AWS, Microsoft, Harvard ManageMentor, Cybersecurity, and more.

Why consider Capgemini?

Joining Capgemini means being part of a thriving company that values innovation, inclusivity, and growth. You’ll gain valuable experience, build skills, and help clients leverage technology to innovate and expand. It’s challenging but rewarding work to help make the world a better place.

About Capgemini

Capgemini is a global leader in business and technology transformation, with over 55 years of heritage and 340,000 team members in more than 50 countries. The company helps organizations accelerate their digital and sustainable transitions, delivering services from strategy to engineering, powered by AI, cloud, and data expertise. In 2024, it reported revenues of €22.1 billion.

Get The Future You Want | www.capgemini.com