IT Support, Desktop, Support Technician, 2nd Line

JR United Kingdom; Bath; On-site; GBP 25,000 - 35,000; Full time

Job summary

A leading company is looking for a Support Technician for an immediate start in Bath, UK. You'll play a crucial role in a dynamic IT deployment project, assisting with the refresh of end-user devices. The position requires attention to detail, excellent communication skills, and the ability to follow strict processes for efficient project delivery. Join us to be a part of a major technology rollout!

Qualifications

• Previous experience in IT support, deployment, or refresh projects.
• Strong attention to detail and ability to follow processes.
• Good communication and reporting skills.

Responsibilities

• Transport devices and assist in laptop refresh activities.
• Collect legacy devices and issue new ones according to the migration schedule.
• Update workflow management system and report issues promptly.

Skills

IT support

Attention to detail

Communication

Problem Solving

Job description

Social network you want to login/join with:

IT Support, Desktop, Support Technician, 2nd Line, bath

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Client:

Experis UK

Location:

bath, United Kingdom

Job Category:

Other

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EU work permit required:

Yes

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Job Views:

4

Posted:

31.05.2025

Expiry Date:

15.07.2025

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Job Description:

Location: Onsite | Contract-Based | Immediate Start

LISBURN

SC Clearance Ideally

Join a fast-paced and dynamic IT deployment project as a Support Technician in our Laptop Refresh Clinic. We are seeking proactive, detail-oriented individuals to assist in the efficient delivery and refresh of end-user devices in line with a major technology rollout.

? Key Responsibilities:

• Transport devices as instructed by the Contractor Engineer and Site Manager between onsite storage and the Refresh Clinic.
• Login to systems using contractor-provided devices under guidance and supervision.
• Perform hands-on laptop refresh activities following the defined project processes.
• Collect legacy devices from users and issue new devices based on the migration schedule.
• Ensure accurate device tracking — handover and collect the correct number of units daily.
• Update all steps in the Contractor’s workflow management system with precision.
• Promptly report migration issues and escalate unresolved problems to Post Migration Support Engineers.
• Carry out daily manual stock checks and communicate findings to site leadership.
• Prepare collected devices for return — package using original boxes, label per Designation Rules (“Disposal” or “Refurbishment”).
• Secure all devices and equipment in onsite storage at the end of each day.

? Skills & Requirements:

• Previous experience in IT support, deployment, or refresh projects.
• Strong attention to detail and ability to follow strict processes.
• Good communication and reporting skills.
• Ability to work independently and within a team.
• Physically able to move equipment between locations safely.