Desktop Support Engineer - 5 days onsite

Onyx-Conseil; Poole; On-site; GBP 30,000 - 50,000; Full time

Job summary

Join a leading financial services company as a Desktop Support Engineer, where you will deliver exceptional customer service while leveraging your technical expertise. This role involves supporting the local office, troubleshooting desktop issues, and ensuring smooth operation of hardware and software systems. You'll work with a variety of technologies, including Microsoft Windows, Office 365, and Active Directory, in a dynamic environment that values your contributions. If you're passionate about technology and customer satisfaction, this opportunity is perfect for you.

Qualifications

• Experience in high-quality customer service and technical support.
• Proficient in Microsoft Windows OS and desktop hardware.

Responsibilities

• Support local office with desktop issues and hardware.
• Manage OS and application deployment using SCCM.

Skills

Microsoft Windows OS

Desktop hardware architecture

SCCM

Microsoft Office Suite

Office 365

Active Directory

Messaging and collaboration tools

Email security products

Virtualization technology

Networks

Telephony services

Job description

Desktop Support Engineer - 5 days onsite - INSIDE IR35

We are working exclusively with one of the largest Financial Services companies in the world. We are looking for an experienced Desktop Support Engineer to join a team responsible for supporting the local office.

Key requirement: high-quality customer service, alongside technical expertise.

Expected Technical Experience:

1. Microsoft Windows OS (Windows 10): working knowledge of build, configuration, and registry settings.
2. Desktop hardware architecture.
3. SCCM experience: OS deployment, application deployment, fault finding, monitoring, and reporting.
4. Microsoft Office Suite: configuration, templates, macros, add-ins, advanced features, and user preferences.
5. Office 365, Teams, Exchange Online, OneDrive, SharePoint.
6. Active Directory: basic administration, Group Policy, Appsense (Environment Manager & App Manager), basic policy fault finding.
7. Messaging and collaboration tools: understanding of Microsoft Exchange environment, email client configuration such as MS Outlook.
8. Email security products (e.g., Retarus) and understanding of white/black listing.
9. Virtualization technology: understanding of VMWare.
10. Networks: LAN/WAN/VLAN, Wi-Fi technologies, DHCP, DNS/WINS, PXE, VPN/remote connectivity.
11. Telephony: office-based telephony services, VoIP, mobile device configuration, tethering, and mobile peripherals.

Due to high application volume, only suitable candidates will be contacted for interviews.

Proactive Appointments Limited operates as an employment agency and is an equal opportunities organization.

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