Desktop Deployment Engineer — Windows 11 & 365 Rollouts

Primis; Greater London; On-site; GBP 28,000 - 36,000; Full time

Job summary

Primis is seeking an IT support professional to assist London-based law firms with device refresh and rollout projects. You will prepare, build and enrol Windows laptops ahead of deployment, and hand new devices to users, ensuring everything works before you leave.

You will set up Microsoft 365 apps, printers and MFA, verify data migration, and keep asset records up to date. You’ll log work in the ticketing system and assist during go-live periods.

Qualifications

• 1st line or deskside support experience, ideally in a law firm or professional services environment.
• Hands-on experience with laptop builds, rollouts or device refresh projects.
• Windows 11, Microsoft 365 and Intune/Autopilot familiarity.
• Confident and friendly with users at all levels, including partners and PAs.
• Organised with good attention to detail for asset tracking and handovers.
• Comfortable working at pace to a deployment schedule.

Responsibilities

• Support IT teams across London law firms and professional services organisations with device refresh and rollout projects.
• Prepare, build and enrol Windows laptops and devices ahead of deployment.
• Hand new devices over at users’ desks, making sure everything works before you leave.
• Set up Microsoft 365 apps, printers and MFA, and check users’ data and documents have moved across.
• Collect old devices, wipe them and keep asset records up to date.
• Log and update all work in the ticketing system, keeping the service desk in the loop.
• Floor walk during go-live periods to fix issues on the spot, escalating anything complex to 2nd line
• Help with general 1st line and deskside support when needed

Skills

1st line support

Device rollout experience

Windows 11

Microsoft 365

Intune/Autopilot

User interaction

Tools

Laptop builds

Job description

Primis is seeking an IT support professional to assist London-based law firms with device refresh and rollout projects. You will prepare, build and enrol Windows laptops ahead of deployment, and hand new devices to users, ensuring everything works before you leave.

You will set up Microsoft 365 apps, printers and MFA, verify data migration, and keep asset records up to date. You’ll log work in the ticketing system and assist during go-live periods.