Deskside Support Technician

JR United Kingdom; City of Edinburgh; On-site; GBP 25,000 - 40,000; Full time

Job summary

Join an ambitious company at the forefront of IT support services! As a Specialist IT Field Service, you'll provide top-notch customer service and hands-on support, ensuring timely resolution of support requests. This diverse role offers opportunities to enhance ICT environments and collaborate with a multicultural team. If you're proactive and customer-centric, this position is perfect for you. Embrace professional development in a stable multinational environment and be part of a vibrant team that values diversity and inclusion.

Benefits

Referral Bonuses

Training via LinkedIn Learning

Professional Development Opportunities

Multicultural Team Exposure

Qualifications

• 3+ years of onsite support experience.
• Essential knowledge of Operating Systems and Active Directory.

Responsibilities

• Provide high-level customer service and hands-on support.
• Investigate opportunities to improve ICT effectiveness.

Skills

Operating Systems Knowledge

Advanced MS Office 365

Basic Networking Skills

Active Directory

Teamwork

Education

Senior Secondary Vocational Education in IT

Tools

Remedy

ServiceNow

Vendor Databases

Job description

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The Specialist IT Field Service will be responsible for providing a high level of customer service and hands-on support. This is a fantastic opportunity to join an ambitious company operating at the forefront of their industry and play a key role in ensuring the successful delivery of a premium IT support service.

This will be a diverse and challenging position. The overall goal is to ensure that all support requests and incidents are dealt with in a timely and professional manner. You will need to be proactive in your approach, requiring you to deal with support queries covering applications, workplace and infrastructure services.

Key Responsibilities

• Provide support that consistently meets or exceeds Customer expectations;
• Collaborate with the local contact person to solve issues if there is no Field Support Engineer on site.
• Engage with the Digital Partner and Business Management organization to secure adequate support from Site Management for appointments and resource availability of local resources or business contact persons.
• Investigate opportunities to improve the effectiveness and efficiency of the ICT common office environment and/or local business applications for end-users.
• Coordinate with third-party vendors to resolve hardware and software problems, as required;
• Move workstations, peripherals and telecommunications equipment, as required;
• Install and set up equipment, cables, outlets and all other hardware required for implementing IMAC's,
• Receive and resolve issues if eyes & hands are necessary to solve a hardware or software issue at location/onsite - in cooperation with the resolver group who transferred the issue, if necessary;

Requirements:

• Education: Senior Secondary Vocational Education in IT or equivalent.
• At least 3 years' experience in onsite support. An equivalent combination of education and related experience may also serve to meet these minimum requirements,
• You have the essential knowledge of Operating Systems, Advanced MS Office 365 skills, basic Networking skills and Active Directory, permissions.
• You are familiar with the System Management tools like Remedy or ServiceNow for ticket handling, and other tools such as Portal, Vendor databases, and reporting tools.
• You are a team player who fosters teamwork in a global, multicultural, and virtual context (cultural sensitivity).

What we offer:

• Special referral bonuses for recommending your friends;
• The possibility to following trainings via Stefanini Linkedin Learning, IT and soft skills training provided by our specialists.
• Opportunities for professional development in a stable multinational environment.
• Exposure to an international environment as part of a multicultural team spread across Europe.

What's next:

It's best to apply today, because job postings can be taken down and we wouldn't want you to miss this opportunity. In case you need further information, just send us a message at [emailprotected] and we'll be happy to assist!

Diversity & Inclusion

Here at the Stefanini Group, we value plurality and equity, regardless of race, sexual orientation, disability, age, ancestry, religion, gender, and nationality. We understand and encourage the importance of being you!

About us

We are a Brazilian company with over 35 years of experience in delivering IT services worldwide, ranging from IT outsourcing to application development or IT staffing. We have a direct presence in 41 countries, through our 70 offices located throughout the world. We have managed to become the preferred partner of many small-to-midsize local and regional companies as well. Most of our clients come from industries such as financial services, manufacturing, telecommunications, chemical, services, technology, public sector and utilities.

Stefanini has career opportunities locally and around the world for professionals interested in a vibrant, passionate, team-oriented workplace. If you are a customer-centric person with a "get it done" attitude, come over for coffee and a talk on your future career with us! Learn more about us on www.stefanini.com and join us on LinkedIn, Facebook and Instagram where we regularly post insights from our colleagues.

We want to inform you that there are currently scams targeting job seekers by falsely using our company's name, Stefanini. We sincerely apologize for any confusion or inconvenience this may have caused.

Please remember that legitimate job offers from Stefanini will always come through official channels, including direct communication with our trained recruiters. If you receive any unsolicited messages requesting payment or personal information, please disregard them.

If you suspect you've been targeted, please contact us immediately at [emailprotected] for verification.

Key Points to Remember:

* Legitimate job offers only follow interviews conducted with our hiring managers or clients.

* We will never ask for payment at any stage of the recruitment process.

Stay vigilant and feel free to reach out for verification. Your safety and security are our top priorities. Thank you for your understanding and cooperation.