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Desk Based Loss Adjuster

Aviva

Scotland

On-site

GBP 34,000 - 40,000

Full time

4 days ago

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Job summary

A leading company in the insurance sector is seeking a Desk Based Loss Adjuster to manage claims for customers after household damage. This role involves assessing damage, working closely with clients and suppliers to ensure smooth resolutions, and offers a competitive salary starting at £34,000. The ideal candidate will have a strong background in residential insurance, excellent communication skills, and an understanding of building repairs.

Benefits

Bonus opportunity – up to 8% of annual salary

Generous pension scheme – up to 14% contribution

29 days holiday plus bank holidays

Up to 40% discount on Aviva products

Supportive policies including parental and carer’s leave

Flexible benefits including cycle to work options

3 paid volunteering days

Smart working – around 50% in the office

Qualifications

Experience in household/residential insurance.
Strong communication and stakeholder management skills.
Ability to assess reinstatement works using photos and video.

Responsibilities

Support customers through the claims process for damage to their homes.
Manage up to £10,000 in claims from start to finish.
Work closely with field teams and suppliers.

Skills

Understanding of household building reinstatement

Communication skills

Stakeholder management

Building repair and damage assessment

Knowledge of building materials

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Desk Based Loss Adjuster – Starting Salary: £34,000 (depending on location, skills, experience, and qualifications)

Are you someone who’s passionate about insurance and ready to take the next step in your career? Do you have a solid understanding of household building reinstatement and love working with people? If you’re looking for a role where you can make a real difference and bring your ideas to life, this could be the perfect fit.

A bit about the job:

You’ll be helping customers who’ve experienced damage to their homes from things like water leaks, fire, or storms. You’ll join a team of around 30 specialists who manage claims virtually, up to £10,000. From start to finish, you’ll own each claim – keeping things moving, supporting customers, and making sure everything’s resolved smoothly. You’ll also work closely with our field teams and suppliers to get the job done right.

Skills and experience we’re looking for:

Experience in household/residential insurance.
A good understanding of building repair and damage assessment.
Ability to assess reinstatement works using photos and video.
Knowledge of building materials, standards, and mitigation.
Strong communication and stakeholder management skills.

What you’ll get for this role:

Our purpose – with you today, for a better tomorrow – is a promise we make to our colleagues too. And one of the ways we live up to that promise is by investing in you.

Starting salary from £34,000 (depending on location, skills, experience, and qualifications)
Bonus opportunity – up to 8% of annual salary
Generous pension scheme – Aviva will contribute up to 14%
29 days holiday plus bank holidays, with the option to buy or sell up to 5 days
Up to 40% discount on Aviva products and other retailer discounts
Up to £1,200 of free Aviva shares per year
Supportive policies including parental and carer’s leave
Flexible benefits including cycle to work sustainability options and our recently added Private Medical Cover
3 paid volunteering days to support your community
Smart working – around 50% of your time in the office

Aviva is for everyone:

We’re inclusive and welcome everyone – we want applications from all backgrounds and experiences. Excited but not sure you tick every box? Even if you don’t, we’d still love to hear from you.

We also consider all forms of flexible working, including part-time and job shares. Most of our people are smart working – spending around 50% of their time in our offices.

We interview every disabled applicant who meets the minimum criteria for the job. Once you’ve applied, please email us to let us know if you have a disclosed disability, and we’ll make sure you get an interview.

Ready to apply?

We’d love it if you could submit your application online. If you need an alternative way to apply, just send an email to vivien.gergaly@aviva.com

Seniority level

Seniority level
Mid-Senior level

Employment type

Employment type
Full-time

Job function

Job function
Other
Industries
Insurance

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