Desk Based Loss Adjuster

Aviva; Glasgow; Hybrid; GBP 34,000 - 40,000; Full time

Job summary

Aviva is hiring a Desk Based Loss Adjuster in Glasgow to manage household damage claims. This role involves direct customer support and collaboration with specialists, focusing on resolving issues efficiently. A competitive salary package and various benefits make this an exciting opportunity for professionals in the insurance field.

Benefits

Bonus opportunity – up to 8% of annual salary

Generous pension scheme – up to 14% contribution

29 days holiday plus bank holidays

Up to 40% discount on Aviva products

Up to £1,200 of free Aviva shares per year

Flexible benefits including cycle to work options

3 paid volunteering days

Private Medical Cover

Smart working – around 50% in-office

Qualifications

• Experience in household/residential insurance required.
• Good understanding of building repair and damage assessment.
• Ability to assess reinstatement works using photos and video necessary.

Responsibilities

• Help customers manage claims due to damages like water leaks or fire.
• Own each claim from start to finish, ensuring smooth resolution.
• Collaborate with field teams and suppliers to complete tasks.

Skills

Household/residential insurance

Building repair and damage assessment

Assess reinstatement works using photos and video

Knowledge of building materials and standards

Strong communication skills

Stakeholder management

Job description

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Desk Based Loss Adjuster – Starting Salary: £34,000 (depending on location, skills, experience, and qualifications)

Are you someone who’s passionate about insurance and ready to take the next step in your career? Do you have a solid understanding of household building reinstatement and love working with people? If you’re looking for a role where you can make a real difference and bring your ideas to life, this could be the perfect fit.

A bit about the job:

You’ll be helping customers who’ve experienced damage to their homes from things like water leaks, fire, or storms. You’ll join a team of around 30 specialists who manage claims virtually, up to £10,000. From start to finish, you’ll own each claim – keeping things moving, supporting customers, and making sure everything’s resolved smoothly. You’ll also work closely with our field teams and suppliers to get the job done right.

Skills and experience we’re looking for:

• Experience in household/residential insurance.
• A good understanding of building repair and damage assessment.
• Ability to assess reinstatement works using photos and video.
• Knowledge of building materials, standards, and mitigation.
• Strong communication and stakeholder management skills.

What you’ll get for this role:

Our purpose –with you today, for a better tomorrow– is a promise we make to our colleagues too. And one of the ways we live up to that promise is by investing in you.

• Starting salary from £34,000 (depending on location, skills, experience, and qualifications)
• Bonus opportunity – up to 8% of annual salary
• Generous pension scheme – Aviva will contribute up to 14%
• 29 days holiday plus bank holidays, with the option to buy or sell up to 5 days
• Up to 40% discount on Aviva products and other retailer discounts
• Up to £1,200 of free Aviva shares per year
• Supportive policies including parental and carer’s leave
• Flexible benefits including cycle to work sustainability options and our recently added Private Medical Cover
• 3 paid volunteering days to support your community
• Smart working – around 50% of your time in the office

Aviva is for everyone:

We’re inclusive and welcome everyone – we want applications from all backgrounds and experiences. Excited but not sure you tick every box? Even if you don’t, we’d still love to hear from you.

We also consider all forms of flexible working, including part-time and job shares. Most of our people are smart working – spending around 50% of their time in our offices.

We interview every disabled applicant who meets the minimum criteria for the job.