Desk-Based Customer Service Specialist: Quick & Proactive

Kone México; Nottingham; On-site; GBP 25,000 - 34,000; Full time

Benefits offered by this job

Competitive salary

25 days leave + bank holidays

Pension

Training & development opportunities

Job summary

KDB - KONE Doors Business is seeking a Customer Service Specialist for a desk-based role in Nottingham. You will support customers, the sales team, Service Managers, and Technicians, handling queries, fault reports, and scheduling maintenance activities.

The ideal candidate has strong English communication, a customer-focused mindset, and a proactive approach. You will thrive in a dynamic, collaborative environment and contribute to continuous improvements.

Qualifications

• Experience in customer service is essential.
• Strong written and spoken English.
• Able to plan, organize and multitask.
• Proactive attitude and problem-solving focus.
• Comfortable working in a dynamic, team-driven environment.

Responsibilities

• Provide support to customers, sales team, Service Managers and Technicians.
• Handle customer queries about quotes, invoices, maintenance dates and technician requests.
• Record fault reports by phone or email and dispatch to technicians.
• Daily planning and management of technicians; maintain contact with customers.
• Drive process improvements to increase team quality and efficiency.
• Ensure customers are satisfied and respond quickly to issues.

Skills

Customer service

English communication

Problem solving

Planning & organizing

Independence

Attention to detail

Customer focus

Tools

MS Office

SAP

Job description

KDB - KONE Doors Business is seeking a Customer Service Specialist for a desk-based role in Nottingham. You will support customers, the sales team, Service Managers, and Technicians, handling queries, fault reports, and scheduling maintenance activities.

The ideal candidate has strong English communication, a customer-focused mindset, and a proactive approach. You will thrive in a dynamic, collaborative environment and contribute to continuous improvements.