Customer Service Specialist - Desk Based

KONE; Nottingham; On-site; GBP 26,000 - 36,000; Full time

Benefits offered by this job

Competitive salary

25 days leave + bank holidays

Pension

Training opportunities

Growth and development

Job summary

KONE Doors Business in Nottingham is seeking a Customer Service Specialist to provide high-quality support to customers, the sales team, service managers and technicians in a fast-paced environment.

You will handle inquiries, book service dates, register fault reports and help improve processes while keeping the customer at the center. A proactive mindset, strong English communication and good computer skills are essential.

Qualifications

• Customer-friendly attitude with excellent written and spoken English.
• Ability to work independently and solve problems with the customer at the center.
• Proactive attitude and perseverance.
• Experience in a Customer Service environment is a plus.
• Enjoys a dynamic position and improving processes.
• Living in the Nottingham area.
• Quick learner and able to take and execute instructions; energy from planning and customer contact.
• Driven and enthusiastic with an eye for detail.
• Good computer skills including MS Office and SAP.

Responsibilities

• Providing support to customers, sales team, Service Managers and Technicians.
• Dealing with customer queries, questions about quotes, invoices, complaints, maintenance and repair dates, and technician requests.
• Friendly and professional acceptance and registration of fault reports by telephone or e-mail.
• Dispatching fault reports on automatic doors to the right service technician.
• Daily management, planning and guidance of technicians and managing contact with customers.
• Work in a dynamic environment between technicians, Field Managers and Customers about progress of assignments.
• Proactively contribute improvements to optimize the work process and increase team quality.
• Ensure customers are satisfied.

Skills

Customer Service

English communication

MS Office

SAP

Planning

Tools

SAP

MS Office

Job description

A Customer Service Specialist employee of KDB has the right 'Service Mindset'. It is a broad and challenging role. Do you enjoy planning, do you have an eye for detail and are you enthusiastic about quickly and proactively switching between Customers and with your colleagues?

During every contact moment with the Customer, you are busy as a Customer Service Specialist to provide a high level of service in a professional manner. Your role is characterized by versatility and taking care of (internal) Customer experience. Your valuable contribution as a member of the team is to assist the Customer as quickly and pleasantly as possible and to provide a suitable solution.

Do you want to work for one of the world's best employers (Forbes) and do you think it is important that a company is open and informal and offers space for your development? Then you are the Customer Service Specialist we are looking for!

Tasks And Responsibilities

• Providing support to customers, sales team, Service Managers and Technicians.
• Dealing with Customer queries, questions about quotes, invoices, complaints, KONE Online, maintenance and repair execution dates, adjustments of contact persons and requests from technicians.
• Friendly and professional acceptance and registration of fault reports by telephone or e-mail.
• Dispatching fault reports on automatic doors to the right service technician.
• Daily management, planning and guidance of technicians and managing contact with KONE Customers.
• As a Customer Service Specialist, you continuously work in a dynamic environment between Service Technicians, Field Managers and Customers about the progress of the assignments.
• You proactively contribute improvements to optimize the work process and increase the quality within the team. We want to win together!
• You are an integral part of the system and ensure our customers are satisfied.

The ideal candidate should have:

• As a Customer Service Specialist, you have a customer-friendly attitude, excellent communication skills both written and spoken English.
• You enjoy independence, know how to tackle things and have problem-solving skills with the Customer as the central focus.
• Proactive attitude and perseverance.
• Experience in a Customer Service environment is a plus.
• You like a dynamic position and enjoy working together on improvements.
• Living in the Nottingham area.
• Quick learner and able to take and execute instructions.You get energy from planning, organizing, quick switching and Customer contact.
• You are a driven and enthusiastic person with an eye for detail.
• Good computer skills, including MS Office package (Word, Excel, Outlook, PowerPoint, SAP).

KDB - KONE Doors Business

What We Offer

• A competitive salary.
• Generous leave: 25 days plus bank holidays, 1 sustainable employability day based on 40 hours
• Ample opportunities to develop yourself further by following training and education.
• Pension
• Working for an international market leader where you have the prospect of further growth.

At KONE, we are focused on creating an innovative and collaborative working culture where we value the contribution of each individual. Employee engagement is a key focus area for us and we encourage participation and the sharing of information and ideas. Sustainability is an integral part of our culture and the daily practice. We follow ethical business practices and we seek to develop a culture of working together where co-workers trust and respect each other and good performance is recognized. In being a great place to work, we are proud to offer a range of experiences and opportunities that will help you to achieve your career and personal goals and enable you to live a healthy and balanced life.

Read more on https://careers.kone.com/en/