Customer Service Specialist - Desk Based

Kone México; Nottingham; On-site; GBP 25,000 - 34,000; Full time

Benefits offered by this job

Competitive salary

25 days leave + bank holidays

Pension

Training & development opportunities

Job summary

KDB - KONE Doors Business is seeking a Customer Service Specialist for a desk-based role in Nottingham. You will support customers, the sales team, Service Managers, and Technicians, handling queries, fault reports, and scheduling maintenance activities.

The ideal candidate has strong English communication, a customer-focused mindset, and a proactive approach. You will thrive in a dynamic, collaborative environment and contribute to continuous improvements.

Qualifications

• Experience in customer service is essential.
• Strong written and spoken English.
• Able to plan, organize and multitask.
• Proactive attitude and problem-solving focus.
• Comfortable working in a dynamic, team-driven environment.

Responsibilities

• Provide support to customers, sales team, Service Managers and Technicians.
• Handle customer queries about quotes, invoices, maintenance dates and technician requests.
• Record fault reports by phone or email and dispatch to technicians.
• Daily planning and management of technicians; maintain contact with customers.
• Drive process improvements to increase team quality and efficiency.
• Ensure customers are satisfied and respond quickly to issues.

Skills

Customer service

English communication

Problem solving

Planning & organizing

Independence

Attention to detail

Customer focus

Tools

MS Office

SAP

Job description

## Customer Service Specialist - Desk BasedPostulerlocations: Nottinghamtime type: Temps pleinposted on: Offre publiée il y a 8 joursjob requisition id: R0662926A Customer Service Specialist employee of KDB has the right 'Service Mindset'. It is a broad and challenging role. Do you enjoy planning, do you have an eye for detail and are you enthusiastic about quickly and proactively switching between Customers and with your colleagues?During every contact moment with the Customer, you are busy as a Customer Service Specialist to provide a high level of service in a professional manner. Your role is characterized by versatility and taking care of (internal) Customer experience. Your valuable contribution as a member of the team is to assist the Customer as quickly and pleasantly as possible and to provide a suitable solution.Do you want to work for one of the world's best employers (Forbes) and do you think it is important that a company is open and informal and offers space for your development? Then you are the Customer Service Specialist we are looking for!**Tasks and responsibilities*** Providing support to customers, sales team, Service Managers and Technicians.* Dealing with Customer queries, questions about quotes, invoices, complaints, KONE Online, maintenance and repair execution dates, adjustments of contact persons and requests from technicians.* Friendly and professional acceptance and registration of fault reports by telephone or e-mail.* Dispatching fault reports on automatic doors to the right service technician.* Daily management, planning and guidance of technicians and managing contact with KONE Customers.* As a Customer Service Specialist, you continuously work in a dynamic environment between Service Technicians, Field Managers and Customers about the progress of the assignments.* You proactively contribute improvements to optimize the work process and increase the quality within the team. We want to win together!* You are an integral part of the system and ensure our customers are satisfied.**The ideal candidate should have:*** As a Customer Service Specialist, you have a customer-friendly attitude, excellent communication skills both written and spoken English.* You enjoy independence, know how to tackle things and have problem-solving skills with the Customer as the central focus.* Proactive attitude and perseverance.* Experience in a Customer Service environment is a plus.* You like a dynamic position and enjoy working together on improvements.* Living in the Nottingham area.* Quick learner and able to take and execute instructions.* You get energy from planning, organizing, quick switching and Customer contact.* You are a driven and enthusiastic person with an eye for detail.* Good computer skills, including MS Office package (Word, Excel, Outlook, PowerPoint, SAP).KDB - KONE Doors Business**What we offer*** A competitive salary.* Generous leave: 25 days plus bank holidays, 1 sustainable employability day based on 40 hours* Ample opportunities to develop yourself further by following training and education.* Pension* Working for an international market leader where you have the prospect of further growth.