Desk Based Account Manager

ARO Technology; Liverpool; Hybrid; GBP 30,000 - 33,000; Full time

Benefits offered by this job

Company Pension Scheme and matching

Private Medical insurance

Life assurance

25 days holiday + bank holidays + BHs

Your Birthday off

Health Club and Wellbeing

ARO Shares

Employee Assistance Programme

Technical Training Academy

Hybrid working

Job summary

ARO Technology in Liverpool is seeking a Desk Based Account Manager to manage a portfolio of SME accounts and drive revenue growth. This hybrid role requires 3 days in the Liverpool office with travel to meet clients as needed.

You will upsell, build relationships, and collaborate with internal teams to deliver solutions across unified communications, contact centre, mobile and IT services. The role suits a sales professional with a proactive, client-focused approach.

Qualifications

• 1–2 years sales experience, preferably IT/technology based.
• Excellent verbal and written communication skills.
• Excellent time-management and multitasking capabilities.
• Sales and negotiation skills with confidence in contract terms and pricing.
• Clear, confident communicator.
• Personable and articulate.
• Proficiency with MS software (Excel, Outlook, Teams, Word).

Responsibilities

• Manage SME accounts with mobile, hosted telephony and connectivity products.
• Upsell, retain current clients, and grow the client base.
• Develop understanding of ARO products to upsell/cross-sell.
• Strengthen client relationships for long-term partnerships.
• Maintain accurate records of contracts and renewals.

Skills

Sales experience

Communication

Time management

Negotiation

Client relations

MS Office

Tools

MS Office Suite

Job description

What we are looking for? Essential:

Job Title: Desk Based Account Manager

Location: Liverpool (Hybrid - 3 days in the office)

Salary: £30,000 - £33,000 plus commission structure

Contract type: Permanent

About The Role

ARO are an award-winning IT Services and Solutions company providing our customers with sustainable competitive advantages by wrapping world-class cloud technologies in first-class service.

We believe that all organisations can access the same IT, but not the same IT performance.

We are looking for an enthusiastic Account Manager to join our team. Working within the desk based Corporate Account Management team, this role will suit a sales professional who enjoys managing and growing a portfolio of customer accounts through proactive engagement, relationship building, and solution-based selling.

Operating 3 days a week from the office, this role sits in our Collaboration business unit, specialising in Unified communications, Contact Centre Solutions, Business Mobiles, Connectivity, Business Voice, IT Solutions, AV and Meeting Room Solutions.

As a Desk Based Account Manager you will build relationships with your key accounts, whilst driving customer satisfaction, retention, and revenue growth by promoting ARO's suite of collaboration solutions.

You will also work with other teams on exploring new business opportunities, generating quotes and identifying renewals.

With offices spread across the UK, this role is Liverpool based with the expectation of travel to see customers or other offices or / suppliers as necessary.

Please note that this is a Hybrid role with onsite requirement in the Liverpool office 3 days a week. You must be able to commute to the office and have your own transport.

What You'll Do

• Manage a number of SME customer accounts who have mobile, hosted telephony and connectivity products and services with ARO
• Upsell into your client base; retention of current clients whilst building client base via customer referrals
• Develop a thorough understanding of ARO products and service offerings to better upsell and cross-sell to clients
• Build and strengthen client relationships to achieve long-term partnerships
• Maintain accurate client records, keeping track of any contract updates and renewals

Requirements

• 1-2 years sales experience, either in new business or account management, preferably IT and Technology based
• Excellent verbal and written communication skills
• Excellent time-management and multitasking capabilities
• Excellent Sales & Negotiation skills. The ability to negotiate contract terms and pricing with confidence
• Clear, confident Communicator
• Personable and articulate
• Proficiency with MS software (Excel, Outlook, Teams and Word)

Desirable:

• Experience in the Telecommunications sector
• Experience of Microsoft Dynamics Sales

Benefits

• Company Pension Scheme and matching contributions
• Company Perks portal
• Private Medical insurance
• Life assurance
• 25 days holiday plus bank holidays plus holiday trading
• Your Birthday off, on us
• Health Club and Wellbeing Scheme
• ARO Shares after 12 months employment
• Employee Assistance Programme
• Technical Training Academy and E-learning
• Hybrid working

Why Work for ARO?

At ARO we are committed to creating an excellent employee experience. Our employees, culture and additional benefits all make ARO a great place to work.

We offer a wide range of benefits and incentives to our employees including: