Hybrid Desk-Based Account Manager – IT & Collaboration

ARO group; Liverpool; Hybrid; GBP 30,000 - 33,000; Full time

Job summary

ARO is an award-winning IT Services and Solutions company with a nationwide UK presence. We are seeking a Desk Based Account Manager to manage a portfolio of SME accounts in Liverpool with a hybrid pattern (3 days in the office).

You will develop relationships, promote collaboration solutions, and drive revenue growth through proactive engagement. You will upsell and cross-sell, handle quotes and renewals, and coordinate with other teams to identify new opportunities.

Qualifications

• 1-2 years sales experience, preferably IT and Technology based.
• Excellent verbal and written communication skills.
• Excellent time-management and multitasking capabilities.
• Excellent Sales & Negotiation skills. The ability to negotiate contract terms and pricing with confidence.
• Experience in the Telecommunications sector.
• Experience of Microsoft Dynamics Sales.

Responsibilities

• Manage a number of SME customer accounts who have mobile, hosted telephony and connectivity products and services with ARO.
• Upsell into your client base; retention of current clients whilst building client base via customer referrals.
• Develop a thorough understanding of ARO products and service offerings to better upsell and cross-sell to clients.
• Build and strengthen client relationships to achieve long-term partnerships.
• Maintain accurate client records, keeping track of any contract updates and renewals.

Skills

Sales experience

Verbal communication

Written communication

Time management

Negotiation

MS Office

Tools

Microsoft Dynamics Sales

Job description

ARO is an award-winning IT Services and Solutions company with a nationwide UK presence. We are seeking a Desk Based Account Manager to manage a portfolio of SME accounts in Liverpool with a hybrid pattern (3 days in the office).

You will develop relationships, promote collaboration solutions, and drive revenue growth through proactive engagement. You will upsell and cross-sell, handle quotes and renewals, and coordinate with other teams to identify new opportunities.