Desk Based Account Manager

Jobtailor; Liverpool; On-site; GBP 25,000 - 35,000; Full time

Job summary

Jobtailor in Liverpool is seeking an ambitious sales professional to manage SME accounts and grow revenue. The role focuses on upselling mobile, hosted telephony and connectivity products while retaining existing clients and expanding the client base through referrals.

You will develop a solid understanding of ARO products and services to upsell and cross-sell, maintain accurate records, and collaborate with internal teams to identify new business opportunities.

Qualifications

• 1-2 years of sales or account management experience, preferably in IT/tech.
• Excellent verbal and written communication skills.
• Strong time-management and multitasking abilities.
• Proven sales and negotiation capabilities, including contract terms and pricing.
• Clear, confident communication and professional demeanor.

Responsibilities

• Manage SME customer accounts with mobile, hosted telephony and connectivity products/services.
• Upsell to the client base and retain current clients.
• Build the client base through customer referrals.
• Develop understanding of ARO products/services to upsell/cross-sell.
• Build and strengthen client relationships for long-term partnerships.
• Maintain accurate client records, including contracts and renewals.
• Collaborate with other teams to explore new business opportunities.
• Generate quotes and identify renewals.
• Travel to customers, other offices or suppliers as necessary.
• Drive customer satisfaction, retention and revenue growth by promoting ARO’s collaboration solutions.

Skills

Sales Experience

Account Management

Negotiation Skills

Microsoft Dynamics Sales

Telecommunications Experience

Tools

Microsoft Excel

Microsoft Outlook

Microsoft Teams

Microsoft Word

Job description

• • Manage SME customer accounts with mobile, hosted telephony and connectivity products and services
• • Upsell to the client base and retain current clients
• • Build the client base through customer referrals
• • Develop understanding of ARO products and services to upsell and cross-sell
• • Build and strengthen client relationships for long-term partnerships
• • Maintain accurate client records, including contract updates and renewals
• • Work with other teams to explore new business opportunities
• • Generate quotes and identify renewals
• • Travel to customers, other offices or suppliers as necessary
• • Drive customer satisfaction, retention and revenue growth by promoting ARO’s collaboration solutions

Requirements

• 1-2 years sales experience in new business or account management, preferably IT and Technology based
• Excellent verbal and written communication skills
• Excellent time-management and multitasking capabilities
• Excellent sales and negotiation skills, including negotiating contract terms and pricing
• Clear, confident communication
• Personable and articulate
• Proficiency with Microsoft Excel, Outlook, Teams and Word
• Telecommunications sector experience desirable
• Microsoft Dynamics Sales experience desirable
• Ability to commute to the Liverpool office 3 days a week
• Own transport required

Core Competencies

Demonstrates strong sales and account management capabilities, with a focus on client relationship building and retention. Proficient in utilizing Microsoft tools and understanding telecommunications products to drive customer satisfaction and revenue growth.

Highest-signal resume keywords

• Sales Experience
• Account Management
• Negotiation Skills
• Microsoft Dynamics Sales
• Telecommunications Experience

ATS Optimization Keywords

Hard Skills

• Sales
• Account Management
• Negotiation
• Customer Retention
• Upselling
• Cross-Selling
• Contract Management

Soft Skills

• Communication Skills
• Time Management
• Multitasking
• Personable
• Articulate

Industry Keywords

• Telecommunications
• Customer Satisfaction
• Client Relationships
• Revenue Growth
• Business Opportunities

Tools & Technologies

• Microsoft Excel
• Microsoft Outlook
• Microsoft Teams
• Microsoft Word