Designate Deputy Manager

Pets at Home; Leeds; On-site; GBP 27,000 - 33,000; Full time

Benefits offered by this job

Annual bonus

28 days leave

Birthday off

Life assurance

Pension contributions

Staff discounts

Job summary

Pets at Home is seeking a Deputy Store Manager Designate in the Leeds area to oversee day-to-day store operations and drive a best-in-class customer experience for pets and their owners.

You will lead a team, support recruitment and performance management, manage stock, and ensure high standards when the Store Manager is unavailable. 39 hours per week with a comprehensive benefits package.

Qualifications

• Minimum 1 year of management experience in a retail environment.
• Strong leadership and communication skills.
• Willingness to work a 7-day pattern, including weekends and bank holidays.
• Commitment to training in customer service, health and safety, and pet care.

Responsibilities

• Inspire and lead your team to create a fun, engaging, customer-focused environment.
• Drive sales performance and achieve KPIs.
• Oversee store operations including recruitment, stock management, and health & safety compliance.
• Act as Duty Manager when the Store Manager is unavailable.
• Lead by example and contribute to the store’s overall success.

Skills

Leadership

Communication

Retail management

Job description

Deputy Store Manager Designate – Leeds Area - 39 Hours

Who are we?
We’re Pets at Home – if you’re someone who loves pets, you might know already know about our range of Pet Care Centres, Pets Grooming salons, and Vets for Pets practices around the UK. Our Pet Care Centres are community-focused pet care stores – where local people work with local pet owners and help local pets.

What’s the role?
As a Deputy Store Manager Designate you’ll work closely with several Store Managers in the local area to oversee the store’s day-to-day operations and ensure the best possible experience for our customers and their pets.

When the Store Manager is unavailable, you’ll take full responsibility for the store, leading the team and managing all aspects of the business, from recruitment and performance management to stock control and maintaining our high standards.

Your key responsibilities will include:

• Inspiring and leading your team to create a fun, engaging, and customer-focused environment.

• Driving sales performance and achieving key KPIs.

• Overseeing store operations, including recruitment, stock management, and compliance with health and safety.

• Acting as Duty Manager when the Store Manager is unavailable.

• Leading by example and contributing to the store’s overall success.

We’ll provide comprehensive training and development opportunities to ensure you have the skills and knowledge to deliver exceptional service and care to our customers and their pets.

Who are we looking for?
We’d love to hear from you if you:

• Have at least 1 year of management experience in a retail environment.

• Are passionate about retail and delivering exceptional results.

• Are flexible to work a 7-day shift pattern, including weekends and bank holidays.

• Have excellent communication and leadership skills to engage and inspire your team.

• Are passionate about learning and committed to training covering areas such as customer service, health and safety, and pet care.

Benefits

We reward our management team with a comprehensive package designed to support your well-being, including:

• Annual bonus opportunities.

• 28 days paid leave, rising to 33 days after 2 years (including bank holidays).

• Your birthday off to celebrate in style.

• Life assurance worth 4x your annual salary.

• A 4% company pension contribution.

• Colleague discounts, including 20% off Pets at Home and 30% off our own-brand products.

Click here to read our Values & Behaviours

Click here for more details and other benefits

Join Us!

Pets just see people—they don’t discriminate, and neither do we. We celebrate the diversity of our colleagues and encourage you to be yourself. Even if your skills don’t perfectly align, your unique contribution through your values and behaviours could make you a great fit for our team.