DES and Projects Care Coordinator

Surrey Heath Community Providers Ltd; Camberley; On-site; GBP 25,000 - 35,000; Full time

Job summary

A local healthcare provider in Camberley seeks a Projects and DES Care Co-ordinator to ensure high-quality administrative support for Direct Enhanced Services. The ideal candidate will manage patient navigation across health services and maintain data quality. Applicants should have strong communication skills and a relevant qualification. This role emphasizes teamwork and attention to detail in a fast-paced healthcare environment.

Qualifications

• Experience of working with healthcare professionals.
• Experience coordinating with multiple stakeholders.
• Knowledge of safeguarding interventions.

Responsibilities

• Provide administrative support for patient care.
• Assist with audits and quality returns.
• Ensure seamless communication across the network.

Skills

Excellent verbal and written communication skills

Strong IT literacy with Microsoft Office

Ability to analyse and interpret information

Strong organisational skills

Understanding of social determinants of health

Education

4 GCSE's (Grade C and above) English and Maths

Relevant NVQ level 3 qualification

Tools

Microsoft Office (Word, Excel, Outlook)

EMIS

TeamNet

Job description

The Projects and DES Care Co-ordinator will provide high-quality administrative and coordination support to ensure seamless delivery of PCN services, with a focus on Direct Enhanced Services (DES) implementation, patient care continuity, data quality and service improvement.

Main duties of the job

We arelooking for a motivated andwell-organised Projects and DES Care Co-ordinator to join Surrey Heath PrimaryCare Network (PCN). This varied role supports the coordinationand delivery of Direct Enhanced Services (DES) and key PCN projects, ensuringhigh-quality, patient-centred care across our practices.

You will work closely withclinical and administrative teams to help patients navigate health and careservices, supporting continuity of care and smooth communication across thenetwork. The role includes maintaining EMIS clinics and user access, runningreports, managing shared inboxes, coordinating clinics and Enhanced Accesssessions, and ensuring data quality and compliance.

You will also assist withaudits, quality returns, and PCN projects such as Dermatology, SDUC, and HeartHealth Checks, updating SOPs and TeamNet content as processes evolve.

This is an excellentopportunity for someone with strong administrative, organisational, and digitalskills who enjoys teamwork and improving patient experience. Flexibility andattention to detail are key, as you will play a vital role in helping SurreyHeath PCN deliver safe, effective, and compassionate care.

About us

We are Surrey Heath Community Providers Limited, which is a federation of 7 GP practices across 10 sites, covering a population of over 100,000 patients across Surrey Heath. We began in 2016 and now employ around 200 members of staff across our clinical and corporate support teams.

Our services include Surrey Heath Primary Care Network, Primacy workflow management and Upper Gordon Road Surgery. As a GP Federation and Primary Care Network, we are proud to represent our member practices and to champion primary care by working with local general practice and system partners, in the provision of community based healthcare services.

We are dedicated to providing safe and compassionate care to our patients across our range of primary care services in Surrey Heath and believe in continuous commitment to quality service delivery and positive patient outcomes. Patients are at the heart of everything we do, and we pride ourselves in ensuring that our patients feel safe, supported, communicated with and respected, at a time when they may be feeling vulnerable.

Our vision is to provide high quality, seamless health care that enables people to lead healthier lives, whilst feeling supported and cared for.

Job responsibilities

This list is not exhaustive. The post holder will carry out other reasonable duties as required by the organisation or line manager. The job description may be reviewed in line with the evolving needs of Surrey Heath Community Providers LTD and the Primary Care Network

Person Specification

Experience

• Experience of working with healthcare professionals and/or within the NHS or social care
• Experience coordinating with multiple stakeholders or individuals to meet defined outcomes
• Experience providing advice or signposting patients to appropriate services
• Experience in managing data quality, reporting or audit activity
• Experience supporting projects, service delivery or quality improvement work
• Knowledge of safeguarding interventions and awareness of the Mental Capacity Act
• Experience managing shared inboxes or coordinating administrative workflows
• Understanding of Direct Enhanced Services (DES), Enhanced Access and EHCH frameworks
• Knowledge of data protection, confidentiality and information governance standards
• Awareness of local community groups and social prescribing services that support wellbeing
• Understanding of relevant Health and Social Care legislation and crisis intervention pathways
• Understanding of disease prevention, health promotion and NHS Choices

Skills and Abilities

• Excellent verbal and written communication skills; able to communicate with patients, carers, clinicians and managers
• Strong IT literacy with Microsoft Office (Word, Excel, Outlook) and ability to learn new systems quickly
• Confident in using EMIS and TeamNet for data entry, reporting and document management
• Proven ability to plan, prioritise and manage own workload to meet deadlines
• Strong organisational skills and attention to detail when handling data and reports
• Ability to analyse and interpret information and present findings clearly
• Able to build and maintain strong professional relationships across teams and agencies
• Understanding of social determinants of health and how these can be addressed with patients

Personal Attributes

• Creative, flexible and sensitive approach to working with people with diverse support needs
• Motivated, proactive and committed to delivering high-quality patient-centred care
• Team player with the ability to work collaboratively and share best practice
• Able to reflect on and continuously improve own practice
• Passionate about tackling health inequalities and improving access to care
• Able to travel locally between practices and sites as required

Qualifications

• 4 GCSE's (Grade C and above) English and Maths or equivalent
• Relevant NVQ level 3 qualification or equivalent experience
• Further Training in Administration, Health, Social Care or project coordination.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.