Dermatology Medical Secretary

The Methodist Church in Britain; England; On-site; GBP 21,000 - 26,000; Full time

Job summary

Dorset County Hospital NHS Foundation Trust in Dorset is seeking a medical secretary to support consultants in the Dermatology department. You will type letters from dictation, handle enquiries, arrange meetings, and manage notes and appointments while working across the wider Dorset system.

Applicants must already have the right to work in the UK as visa sponsorship is not offered. The role requires good communication, confidentiality, and solid keyboard skills, with experience in a Windows

Qualifications

• GCSE level English and Maths or equivalent.
• RSA Stage III Word Processing or equivalent experience.

Responsibilities

• Communicate tactfully with patients, carers and staff, verbally and in writing.
• Handle telephone and face-to-face enquiries and take action as needed.
• Type letters and information from dictation, audio or otherwise, and act on them within agreed procedures.
• Provide information and advice to patients and carers on admissions and appointments.
• Adjust clinic times as needed and ensure notes are ready for clinics.
• Arrange secure transfer of notes between hospital sites.
• Arrange meetings such as audit, service and training days, and take minutes when asked.
• Communicate with external trusts and other departments within the Trust.
• Maintain and develop patient information, clerical, secretarial and record keeping systems.
• Plan and organise own time and work.
• Follow Trust policies and department standard operating procedures.
• Deal with incoming mail, make appointments, update the Patient Tracking List and take calls for consultants.

Skills

Communication

Keyboard skills

Confidentiality

Windows computer experience

Teamwork

Telephone enquiries

Education

GCSE English & Maths

RSA Stage III Word Processing

Tools

RSAs or Word Processing software

Job description

This medical secretary post sits in the Dermatology department at Dorset County Hospital NHS Foundation Trust, supporting consultants and team members with typing and administration. Day to day it covers transcribing dictation, preparing clinic notes, arranging meetings and handling patient and external enquiries. The service is being restructured, so the post may involve working across the wider Dorset system. Applicants must already hold the right to work in the UK, as visa sponsorship is not offered.

What the job involves

• Communicate tactfully with patients, carers and staff, verbally and in writing
• Handle telephone and face-to-face enquiries and take action as needed
• Type letters and information from dictation, audio or otherwise, and act on them within agreed procedures
• Provide information and advice to patients and carers on admissions and appointments
• Adjust clinic times as needed and make sure notes are ready for clinics
• Arrange secure transfer of notes between hospital sites
• Arrange meetings such as audit, service and training days, and take minutes when asked
• Communicate with external trusts and other departments within the Trust
• Maintain and develop patient information, clerical, secretarial and record keeping systems, paper and electronic
• Plan and organise own time and work
• Follow Trust policies and department standard operating procedures
• Deal with incoming mail, make appointments, update the Patient Tracking List and take calls for consultants

Qualifications

• General education to GCSE standard or equivalent, including English and Maths
• RSA stage III word processing or equivalent experience

Experience

• Recent and relevant clerical or administrative experience in an office environment
• Experience of dealing with telephone enquiries

Skills & knowledge

• Understanding of confidentiality
• Previous computer experience in a Windows environment
• Competent keyboard skills
• Excellent communication skills
• Ability to work without supervision
• Ability to work as part of a team

Checks & eligibility

• Legal right to work in the UK at the time of application, as visa sponsorship is not available

Nice to have

• Previous experience in a healthcare environment