Support Secretary - Respiratory

Dorset Clinical Commissioning Group; Poole; On-site; GBP 21,000 - 27,000; Full time

Job summary

Dorset Clinical Commissioning Group is seeking a Medical Secretary to support consultants and their secretaries with an efficient secretarial service. The role involves typing clinic letters and reports using audio or digital dictation, and handling patient results with confidentiality.

You will manage post-deadline duties, respond to telephone queries professionally, and ensure compliance with infection prevention and control policies while maintaining excellent organisational skills.

Qualifications

• GCSE English and Maths or equivalent is required.
• Vocational level 3 in a relevant field or equivalent experience.
• Minute taking skills and medical terminology are desirable.
• NHS admin experience is desirable.
• Computer literacy with word processing experience is essential.

Responsibilities

• Type clinical correspondence (clinic letters, reports, operation letters) under supervision using audio/digital dictation.
• Be aware of RTT pathways to adjust referral to treatment clocks with relevant staff.
• Look up, sort and file patient results according to Health Records policy.
• Photocopying and general filing of correspondence and results in hospital notes.
• Meet afternoon post deadline and assist post workers when required.
• Handle telephone queries in a professional manner as instructed.
• Maintain patient confidentiality and follow Trust policies on health and safety.
• Comply with infection prevention and control training and policies.

Skills

Effective communicator

Attention to detail

Team member

Good verbal and written skills

Organise workload with priorities

Flexibility with working pattern

Education

GCSE English and Maths

Vocational level 3 or equivalent

Tools

Microsoft Word

Audio typing

ECAMIS training or similar

Job description

Detailed job description

and main responsibilities

• Supporting consultants and consultant PAs/secretaries in providing an efficient secretarial service. This will involve the typing of all clinical correspondence i.e. clinic letters, reports, operation letters etc, under the supervision of the consultant secretary, using audio/Digital Dictation.
• To be aware of RTT (Referral to Treatment) pathways to adjust patient referral to treatment clock according to the treatment plan, liaising with consultant secretaries and/or validator as necessary. Understand and be proactive in managing this and highlight any potential issues to prevent breaches.
• Look up, sort and file patient results as directed by the clinician/consultant secretary in line with Health Records filing policy.
• Photocopying and general filing to include correspondence, results in hospital notes when required.
• Be responsible for meeting afternoon post deadline assisting post workers when required.
• Dealing with telephone queries in an appropriate manner as instructed by the consultant secretary.
• Maintain confidentiality at all times. Deal with confidential sensitive information about patients. Adhere to policies and statutory Health and Safety requirement of the University Hospitals Dorset NHS Foundation Trust.
• To maintain patient safety through rigorous and consistent compliance with Trust policies for the prevention and control of infection, including hand hygiene. To undertake appropriate mandatory training and updates in infection prevention and control.

Person specification

Qualifications

Essential criteria

• GCSE in English and Maths or equivalent
• Vocational level 3 in relevant field or equivalent experience

Desirable criteria

• Minute taking Skills
• Medical terminology

Experience

Essential criteria

• Experience as working as a Medical Secretary

Desirable criteria

• NHS Admin Experience

Technical Skills Competencies

Essential criteria

• Computer literate with word processing experience

Desirable criteria

• Audio typing
• eOps trained on ecamis or similar

Knowledge

Essential criteria

• Understanding of secretarial procedures
• Understanding of Microsoft Word

Other requirements specific to the role

Essential criteria

• Good verbal and written skills
• Attention to detail
• Flexibility with working pattern

Personal Attributes

Essential criteria

• Team member
• Effective communicator
• Well-presented
• Ability to deal with sensitive issues
• Ability to organise own workload with priorities

Language requirement

Essential criteria

• Be able to speak English as necessary to undertake the role