Deputy Team Leader

Pertemps; Sheffield; On-site; GBP 27,000; Full time

Job summary

A leading company is seeking a Deputy Team Leader to lead a small team in Sheffield. The role involves ensuring team training, managing processes, and acting as the primary client contact. This opportunity includes benefits like enhanced holiday entitlement, training opportunities, and more.

Benefits

Enhanced holiday entitlement

Pension entitlement

Training opportunities

Discounted canteen

Responsibilities

• Ensure all team members are adequately trained across service lines.
• Serve as the escalation point for their team and clients for issues.
• Support Senior Management team to grow the business and meet contractual obligations.

Job description

Job description

Deputy Team Leader

Location: Sheffield

Salary: £26,371.80

IMMEDIATE START!

Main responsibilities:

• Ensure all team members are adequately trained across the service lines.
• Ensure all processes are followed correctly by their team, reporting and tracking any process failures through the centralised issues log.
• Regularly review processes and identify risks, ensuring they are mitigated.
• Serve as the escalation point for their team and clients for issues and enquiries.
• Represent the business professionally, demonstrating pride in the service, and act as the ‘go to’ person for client enquiries in the absence of the Team Manager.
• Support the Senior Management team to grow the business and meet all contractual obligations, delivering operational excellence.
• Champion best practices and utilise resources to maximise efficiency.
• Assist the Team Manager in managing multiple teams and locations where appropriate.

This is an excellent opportunity to lead a small, hands-on team providing high-quality service to ensure SLA requirements are met efficiently and to standard. Benefits include enhanced holiday and pension entitlement, training, progression opportunities, discounted canteen, and more!