Deputy Store Manager - 39 Hours

Bestway Group; Whitby; Hybrid; GBP 26,000 - 34,000; Full time

Job summary

Bestway Group in Whitby is seeking a Deputy Store Manager to lead the store team, drive exceptional customer service, and maximise profitability while ensuring compliance with all legislative requirements.

You will work with store staff and head office to implement brand standards, run promotions, manage costs, and build strong ties with the local community to deliver a consistent, high-quality shopping experience.

Qualifications

• Experience managing and motivating a team.
• Proven customer service orientation.
• Excellent communication skills.
• Ability to implement store standards and cost controls.

Responsibilities

• Coach and develop store team to deliver outstanding service.
• Present the store in-line with the company brand standards guidelines.
• Promptly resolve or report all issues affecting the customer experience.
• Communicate positively with all colleagues, offering advice and assistance when needed.
• Build relationships with the local community to develop a positive representation of the brand.
• Develop understanding of support departments and use knowledge to optimise the customer experience.
• Identify opportunities to improve store performance and support activities to generate additional business.
• Help deliver action plans to develop and improve store performance.
• Ensure store control guidelines are followed by all team members.
• Manage all controllable costs, with a particular focus on people costs.
• Encourage, plan and lead team participation in all promotional activity.

Skills

Leadership

Customer service

Communication

Team management

Decision making

Delegation

Multitasking

Problem solving

Job description

We have an exciting opportunity for a Deputy Store Manager to join our Store. If you are passionate about leadership and customer service, we would love to hear from you!

As the Deputy Store Manager, you support the Store Manager and lead your store team in ensuring the best possible customer experience whilst maximising profit and ensuring compliance in all legislative areas.

With close links to our head office teams, you will have excellent communication skills, be able to adapt to new innovations and ways or working and take pride in being the ambassador for our standards of practice.

About Bestway

Bestway Group is a diversified multinational family owned business with annualised turnover in excess of £4.5 billion. Starting off as a chain of retail convenience stores, the Group has grown to become a diversified multinational business with interests across the wholesale, pharmacy, real estate, cement and banking sectors. The Group is also the largest overseas investor in Pakistan.

Owned by the Pervez, Choudrey and Sheikh families, Bestway Group was founded in 1976 by Sir Anwar Pervez OBE H Pk, who remains Chairman. Serving over 12 million customers and employing over 28,000 individuals, the Group supports and serves communities through its operations across the UK, Pakistan and the Middle East.

Your main responsibilities:

• Coach and develop store team to deliver outstanding service, and facilitating as much interaction on the shop floor as possible
• Present the store in-line with the company brand standards guidelines
• Promptly resolve or report all issues affecting the customer experience
• Communicate positively with all colleagues, offering advice and assistance when needed
• Build relationships with the local community to develop a positive representation of the brand
• Develop understanding of support departments and use knowledge to optimise the customer experience
• Identify opportunities to improve store performance and support activities to generate additional business
• Help deliver action plans to develop and improve store performance
• Ensure store control guidelines are followed by all team members
• Manage all controllable costs, with a particular focus on people costs
• Encourage, plan and lead team participation in all promotional activity

About You

• Excellent communication skills
• High personal and professional standards
• Strong decision‑making skills, and a sense of responsibility
• Experience of delivering a compliant environment through adherence to processes and procedures
• Experience in effectively managing and motivating a team
• The ability to effectively delegate tasks and activities
• The ability to work under pressure and deal with challenging situations professionally
• The ability to manage a diverse range of activities – to prioritise and multitask
• Sound business awareness, with the ability to comprehend and respond to business reports

We understand that no applicant ever ticks every box so please do consider applying should some or most of the above apply. Bestway Group is an equal opportunity employer and we value diversity and inclusion. We welcome people of different nationalities, backgrounds, experiences, abilities, and perspectives. We want strong, and diverse teams built from talented individuals with different backgrounds identities and experiences.