Deputy Store Manager: Lead, Grow & Delight Customers

Iceland Foods Ltd; Wales; À distance; GBP 23 000 - 30 000; Plein temps

Avantages offerts par ce poste

15% discount in Iceland stores

33 days holiday

Christmas vouchers

Refer a Friend scheme

Healthcare plan

Grocery Aid support

Career progression opportunities

Supportive and inclusive work culture

Résumé du poste

Iceland Foods Ltd is seeking a Deputy Manager to work alongside the Store Manager to maximise profit, lead the team, and deliver smooth store operations. You will oversee performance, drive availability and cost controls, and ensure a first-class customer experience.

Join a fast-paced environment where leadership, communication and people skills are essential to deliver strong KPIs and staff development. This role offers career progression and a supportive team culture.

Qualifications

• Proven experience in a retail management role.
• Strong leadership and team management skills.
• Excellent communication and interpersonal skills.
• Ability to work in a fast-paced environment and manage priorities.

Responsabilités

• Play an active role in all areas of store performance, reviewing sales, operations and digital performance weekly to identify priorities and drive actions to improve results.
• Focus on delivering great availability and cost controls through excellent processes.
• Create a culture of sell a £, save a £ to maximise store sales and profit.
• Deliver on all agreed KPIs.
• Support the Store Manager with Talking Shop and work with the Talking Shop representative.
• Drive team engagement by communicating effectively and showing appreciation and respect for every team member.
• Foster an inclusive culture where everyone can be their best at work.
• Take a proactive approach to upskilling the team using available resources, development options, and on-the-job coaching to grow talent and improve capability.
• Manage the team effectively using performance processes and continuous conversations.
• Ensure a store walk is completed daily to focus on what the customer sees and take relevant action.
• Role model proactive service in-store and at the doorstep, aiming to be the best place to shop.
• Ensure all cash handling and security policies are fully implemented in the store.
• Deliver the best digital service by implementing all One Best Way processes.
• Ensure legal compliance across all areas to minimise risk.
• Implement all health and safety policies and processes fully to keep staff and customers safe.
• Lead by example to get the best from the team and provide the best service to customers.
• Be approachable and respectful to customers and colleagues.
• Work together with enthusiasm and take action to reduce waste.
• Show consideration for the business and its people.
• Take full responsibility for the store operation, colleagues, and customers in the Store Manager’s absence.
• Communicate effectively with regular conversations and listening to understand.
• Plan in advance, prioritising key tasks; set the pace by being hands-on.
• Solve problems by making the right decisions for the store.
• Coach the team by asking the right questions to drive performance.
• Delegate tasks at the right time to the right colleagues.
• Motivate the team to deliver consistent operational standards.

Connaissances

Retail management

Leadership

Communication

Prioritisation

Customer service

Problem-solving

Flexibility

Description du poste

Iceland Foods Ltd is seeking a Deputy Manager to work alongside the Store Manager to maximise profit, lead the team, and deliver smooth store operations. You will oversee performance, drive availability and cost controls, and ensure a first-class customer experience.

Join a fast-paced environment where leadership, communication and people skills are essential to deliver strong KPIs and staff development. This role offers career progression and a supportive team culture.