Deputy Store Manager

ZARA; Manchester; On-site; GBP 28,000 - 38,000; Full time

Benefits offered by this job

25% employee discount across Inditex

More 4 Less discounts platform

Wellbeing support

Internal development opportunities

Job summary

Zara in Manchester is seeking a Deputy Manager to support the General Manager with ownership, pace and calm, delivering commercial performance and an outstanding customer experience on the shop floor.

You will lead routines, merchandising, stock control and team development, ensuring visual standards across the store and a positive, inclusive environment that inspires colleagues to excel.

Qualifications

• Experience in a fast-paced retail environment in a supervisory or management role.
• Strong commercial awareness and confidence taking action on the shop floor.
• Calm, clear leadership style with the ability to motivate and align teams under pressure.
• Strong standards across operations (stock, shrinkage, cash, compliance).
• Strong fashion and trend awareness, translating insight into action on the shop floor.
• Commitment to inclusive leadership and developing others.

Responsibilities

• Support the GM to deliver store performance through clear priorities and floor leadership.
• Use KPIs to take quick action and keep performance on track.
• Support commercial launches and merchandising reflecting best sellers and trends.
• Bring Zara DNA to life through visual standards and fast execution.
• Drive routines across stock flow, replenishment and stockroom organisation.
• Maintain high operational standards across security, cash, health & safety, maintenance.
• Coach and motivate teams on shift with regular feedback.
• Support recruitment and onboarding to create a great candidate experience.
• Support succession planning with development plans.
• Help plan and deliver hours budget, rotas and productivity targets.

Skills

Retail management

Leadership

Commercial awareness

Stock & stockroom management

Customer focus

Job description

Zara is part of the Inditex Group and is built on creativity, agility and connection to customers, responding quickly to what people want now and bringing newness into store at pace. Our stores are fast-moving and customer-led, where strong visual standards, efficient routines and a positive team culture deliver an outstanding customer experience every day.You'll join a business that moves fast, stays close to customers, and supports growth through ownership and development. We're committed to an inclusive workplace where everyone feels they belong,

About the role

As a Deputy Manager, you'll support the General Manager in leading the store with ownership, pace and calm. You'll play a key role in delivering commercial performance, high standards and an excellent customer experience, while building an inclusive, motivating culture. You'll lead from the shop floor, drive strong routines and step up to lead the store when needed.

What you will be responsible for

• Supporting the GM to deliver store performance through clear priorities, floor leadership and consistent follow-through.
• Using KPIs and store insight to take quick action and keep performance on track.
• Supporting commercial launches and ensuring merchandising reflects best sellers, trends and customer demand.
• Bringing Zara DNA to life through strong visual standards, fast execution and customer-led merchandising.
• Driving strong routines across stock flow, replenishment and stockroom organisation to maintain availability.
• Maintaining high operational standards across security/shrinkage, cash procedures, health & safety, cleanliness and maintenance follow-up.
• Coaching and motivating teams on shift, giving regular feedback and addressing issues early and fairly.
• Supporting recruitment and onboarding, helping to create a great candidate and new starter experience.
• Supporting succession planning by identifying potential and contributing to development plans.
• Supporting the planning and delivery of the hours budget, rotas and productivity targets, taking timely action when anything is off track.

What we are looking for

We're looking for a values-led, customer-focused leader who thrives in a fast-moving environment and is ready to take the next step in store leadership.

You will bring:

• Experience in a fast-paced retail environment in a supervisory or management role.
• Strong commercial awareness and confidence taking action on the shop floor.
• A calm, clear leadership style with the ability to motivate and align teams under pressure.
• Strong standards across operations (stock, shrinkage, cash, compliance).
• Strong fashion and trend awareness, with the ability to translate insight into action on the shop floor.
• A commitment to inclusive leadership: building engagement, developing others and creating an environment where people feel respected and supported.
• Ownership and integrity - you follow through, take responsibility and lead by example.

We welcome applications from people with different backgrounds and career paths. If you need adjustments at any stage of the recruitment process, we'll work with you to support you.

What we offer

• 25% employee discount across all Inditex brands
• 'More 4 Less' benefits platform with a wide range of discounts
• Wellbeing support through our collaboration with Retail Trust
• Strong development opportunities and internal progression within the brand and the wider Inditex Group