Store Deputy Manager — Lead with Pace, People & Performance

INDITEX; Greater London; On-site; GBP 28,000 - 38,000; Full time

Benefits offered by this job

Competitive salary

Employee discount 25%

Uniform allowance

Pension scheme

More4Less discounts

Wellbeing support with Retail Trust

Development opportunities

Job summary

INDITEX's Zara in London is seeking a Deputy Manager to lead the store with ownership, pace and calm, delivering commercial performance and an outstanding customer experience.

You’ll lead from the shop floor, drive routines and step up to lead the store when needed. The role emphasizes recruitment, onboarding, succession planning and budget planning, fostering an inclusive, motivating culture.

Qualifications

• Experience in a fast-paced retail environment in a supervisory or management role.
• Strong commercial awareness and confidence taking action on the shop floor.
• A calm, clear leadership style with the ability to motivate and align teams under pressure.
• Strong standards across operations (stock, shrinkage, cash, compliance).
• Strong fashion and trend awareness, with the ability to translate insight into action on the shop floor.
• A commitment to inclusive leadership: building engagement, developing others and creating an environment where people feel respected and supported.
• Ownership and integrity — you follow through, take responsibility and lead by example.

Responsibilities

• Supporting the GM to deliver store performance through clear priorities, floor leadership and consistent follow-through.
• Using KPIs and store insight to take quick action and keep performance on track.
• Supporting commercial launches and ensuring merchandising reflects best sellers, trends and customer demand.
• Bringing Zara DNA to life through strong visual standards, fast execution and customer-led merchandising.
• Driving strong routines across stock flow, replenishment and stockroom organisation to maintain availability.
• Maintaining high operational standards across security/shrinkage, cash procedures, health & safety, cleanliness and maintenance follow-up.
• Coaching and motivating teams on shift, giving regular feedback and addressing issues early and fairly.
• Supporting recruitment and onboarding, helping to create a great candidate and new starter experience.
• Supporting succession planning by identifying potential and contributing to development plans.
• Supporting the planning and delivery of the hours budget, rotas and productivity targets, taking timely action when anything is off track.

Skills

Retail leadership

Fast-paced environment

Customer focus

Store operations

Team motivation

Job description

INDITEX's Zara in London is seeking a Deputy Manager to lead the store with ownership, pace and calm, delivering commercial performance and an outstanding customer experience.

You’ll lead from the shop floor, drive routines and step up to lead the store when needed. The role emphasizes recruitment, onboarding, succession planning and budget planning, fostering an inclusive, motivating culture.