Deputy Store Manager

TN United Kingdom; Bromley; On-site; GBP 25,000 - 35,000; Full time

Job summary

A leading company in innovative shoemaking seeks a Sales and Service Manager to lead the shop floor and enhance customer experiences. This full-time role offers competitive pay, numerous benefits, and opportunities for career development. Ideal candidates will have retail experience and strong communication skills to inspire their team.

Benefits

Store performance bonus

Free Shoes

Clarks Discount

Education Grants

Flexible family leave

Employee life cover

Maternity/adoption cover

Generous holiday allowance

Pension scheme

Qualifications

• Retail experience is essential for the role.
• Strong communication skills to inspire the team.
• Ability to handle retail IT and customer service issues.

Responsibilities

• Run the shop floor and manage merchandising.
• Support the team and ensure excellent customer service.
• Deputise for the manager when required.

Skills

Retail experience

Communication

Customer service management

Job description

Social network you want to login/join with:

Store performance bonus on top of pay
Free Shoes
Clarks Discount
Education Grants

Deputy Store Manager is known in Clarks as Sales & Service Manager.

The salary advertised is for a full-time position; if part-time, the salary will be pro-rata.

As a Sales and Service Manager, you’ll set a shining example of customer service and sales performance for your team. Running the shop floor, merchandising, and supporting your team, the unique customer experiences you’ll create demonstrate why Clarks stores have held a special place on the high street for two centuries.

Rewards include a free pair of shoes for work, a discount card offering a third off up to 20 pairs of Clarks shoes annually, access to our Employee Assistance Programme supporting wellbeing, and career development opportunities. After a couple of years, you can access education grants to assist with tuition costs for you and your family.

Additional benefits include flexible family leave, employee life cover, and maternity/adoption cover, contributing to a great quality of life. As a company committed to Sustainable Development Goals and supporting the Retail Trust, you’ll be helping build a better future for yourself, your family, and the industry.

What we need from you

You should have retail experience, demonstrating your abilities to confidently step into the role of Sales and Service Manager. A great communicator, you’ll inspire your team to meet targets and build strong relationships across the business. Your ability to handle retail IT, build rapport, and manage customer service issues simultaneously will make you an asset. You should also be prepared to deputise for the manager when required and aim for more senior roles in the future.

About Clarks

Based in Somerset, England, Clarks has been a leader in innovative shoemaking since 1825. Our archive includes over 22,000 pairs, featuring iconic styles like the Desert Boot and Wallabee. We continue to blend invention and craftsmanship, collaborating with cultural icons and leading social change. Our focus remains on creating shoes that move with the world ahead—never standing still.

The benefits

Alongside a rewarding career, development opportunities, and a competitive salary, you’ll enjoy a generous holiday allowance and the chance to join our pension scheme.