Deputy Store Manager

Pets at Home; Ballymena; On-site; GBP 29,000 - 30,000; Full time

Benefits offered by this job

Generous colleague discounts

Career development opportunities

Job summary

Pets at Home Ballymena is seeking a passionate Deputy Manager to join our leadership team at the Ballymena Pet Care Centre.

This full-time role, 39 hours per week, involves leading operations, coaching staff, ensuring excellent customer service, and delivering a great experience for customers and their pets.

You’ll work closely with the Store Manager to drive performance, maintain store standards, and foster a fun, inclusive environment.

Responsibilities

• Leading from the front, setting the tone, and driving performance.
• Managing store operations, stock control, merchandising, and compliance.
• Creating a culture of inclusivity, collaboration and exceptional customer care.
• Delivering a best-in-class customer experience with tailored advice and genuine care for pets and customers.
• Supporting the Store Manager and leading the team in their absence.

Job description

Full-time, £28,500 - £30,000 per annum

Ref: 41626

Salary: £28,500 - £30,000 per annum

Hours: Full-time

Contracted Hours: 39

Contract Type: Permanent

Location: 6, Braidwater Retail Park, Larne Road Link, Ballymena, County Antrim, BT42 3AG

Description

Join Our Team as Deputy Manager – Ballymena

We’re more than just a pet store, we’re a one-stop destination for everything pets need and pet lovers love. From toys and treats to groom rooms and veterinary care, our community-focused Pet Care Centres bring together passionate teams and devoted customers across the UK. We believe in creating a welcoming, supportive space where pets are family, and where our people thrive.

Who are we?

We’re more than just a pet store, we’re a one-stop destination for everything pets need and pet lovers love. From toys and treats to groom rooms and veterinary care, our community-focused Pet Care Centres bring together passionate teams and devoted customers across the UK. We believe in creating a welcoming, supportive space where pets are family, and where our people thrive.

What’s the role?

We’re looking for a passionate and proactive Deputy Manager to join the leadership team at our Ballymena Pet Care Centre. This role is about more than just supporting day-to-day operations it’s about leading by example, inspiring your team, and delivering an exceptional experience for both pets and their people.

As Deputy Manager, you’ll work closely with the Store Manager and take shared responsibility for the pet care centre’s performance, team development, and customer engagement. You’ll step up to lead when the Store Manager is away and play a key part in shaping a welcoming, knowledgeable, and pet-loving environment. No two days will be the same and that’s just how we like it!

What You’ll Be Doing

• Leading from the front setting the tone, inspiring your team, and driving performance every step of the way.
• Managing store operations, from stock control and merchandising to operational excellence and compliance.
• Creating a culture of fun, inclusivity, and collaboration where everyone feels welcome and supported.
• Delivering a best-in-class customer experience, tailored advice, expert support, and genuine care for every visitor .....and their pets!
• Living and breathing our values to help us become the Best Pet Care Business in the World.

What’s in it for you?

• From day one, you’ll receive industry-leading training and continuous support to help you grow your skills in pet care, customer service, and team leadership.
• Alongside generous colleague discounts and career development opportunities, you’ll have the chance to make a real difference for pets, pet parents, and your local community.

Who are we looking for?

About

You don’t need to know everything about pets .... yet, we’ll teach you that. But you do need to bring:

• Have experience of running a team in a busy retail, hospitality or customer-focused environment as a manager / supervisor
• Worked with KPI’S and driven team performance
• A passion for people, coaching, developing, and motivating those around you to do their best.
• A love for delivering great results and an eye for operational excellence.
• Strong communication and organisational skills, you keep calm, even on the busiest days.
• Flexibility to work a 7-day rota including weekends and bank holidays.

Whether you’re a seasoned retail leader or ready to take that next step in your career, if you care about people, pets, and creating brilliant experiences, we’d love to meet you!

We take our inspiration from pets in embracing people from all walks of life, and we value, respect and celebrate difference. We encourage our people to be their best selves so that we can create a better world for Pets, our Planet, and People. Our ambition is to reflect the diversity of the communities we operate in, and we are intentional in addressing and removing barriers to create opportunities for the exceptional talent and potential in our communities. Even if your skills and experience don’t perfectly align, if you think you can make a unique contribution through your values and behaviours, we want to hear from you!

Organisation: Pets at Home

Date Posted: 14-10-2026

Expiry Date: 11-10-2036