Read more

Tŷ Hafan; Talbot Green; On-site; GBP 11,000 - 16,000; Part time

Benefits offered by this job

Group Personal Pension Scheme

25 days holiday + Bank Holidays

Life Assurance

Induction and learning opportunities

Employee assistance program

24/7 online GP access

Healthcare cash plan

Cycle to work

Shopping discounts

Retail bonus scheme

Enhanced DBS check

Job summary

Tŷ Hafan in Talbot Green, Wales, is seeking a friendly Deputy Shop Manager to support the Shop Manager and maximise income. The role is 22.5 hours per week across three days, focusing on customer service, stock control, visual merchandising and Gift Aid.

You will lead staff and volunteers, ensure financial compliance, maintain shop standards, and work with central teams to boost income while promoting sustainability and community engagement.

Qualifications

• Experience in retail or customer facing roles with ability to hit targets.
• Strong organisation skills and commercial awareness.
• Ability to lead staff and volunteer teams.
• Customer-focused with warmth and enthusiasm.

Responsibilities

• Support Shop Manager to meet KPIs and manage day-to-day operations.
• Oversee stock management, visual merchandising, and Gift Aid processes.
• Ensure financial compliance and high shop standards.
• Lead staff and volunteers, promoting a positive team culture.
• Collaborate with central teams to support income generation.

Skills

Retail experience

Customer service

Volunteer leadership

Commercial awareness

Stock management

Visual merchandising

Job description

We have a fantastic opportunity for an enthusiastic and passionate Deputy Shop Manager, who loves working with people, to work 22.5 hours per week (3 days).

Located in Talbot Green, our well-established shop is friendly and is at the heart of the local community.

About the shop:

Talbot Green is one our oldest shops and has built a loyal donor and customer base, meaning that although it is not one of our largest stores, it is consistently busy for sales and donations. The shop team take pride in producing beautifully merchandised windows, which are often the talk of the village and help to raise awareness of the shop and the charity.

The shop has a dedicated and long-standing volunteer team who are passionate about sustainability and upcycling and make sure the shop is welcoming and well presented for our customers.

The trading times are Monday to Saturday 9am-5pm.

About the role:

As a Deputy Shop Manager, you'll support the Shop Manager to maximise the income and contribution of the shops, by meeting agreed KPIs and overseeing all aspects of day-to-day operations, including financial compliance, stock management, visual merchandising, Gift Aid processes, maintaining excellent shop standards and delivering excellent customer service.

The role involves leading and developing a team of staff and volunteers and ensuring procedural compliance, while promoting Tŷ Hafan’s values and acting as an ambassador within the local community. The Deputy Shop Manager also contributes to wider charity initiatives, maintains strong communication with central teams, and supports the organisation’s income‑generation goals by ensuring a commercially effective, safe, and welcoming shop environment.

About you:

We are looking for someone with retail or customer facing experience who is able to support the Shop Manager in delivering targets and objectives. You will be able to demonstrate commercial awareness, strong organisation skills, a drive to provide excellent service and share responsibility for the performance of the shop.

You enjoy working with people and can quickly build positive relationships and demonstrate compassion for customers, volunteers, colleagues, and the local community. You’re personable, professional and bring warmth and enthusiasm to every interaction.

As well as supporting the Shop Manager with the day to day running of the store, you will lead by example and motivate and grow the volunteer team who are crucial in supporting in the running of the shop, and help create a positive, inclusive and fun team culture.

You have a keen eye for detail and a natural flair for creating an inviting, commercial shop floor. You’re comfortable working at pace, managing multiple tasks, and adapting to the needs of the day - whether that’s supporting volunteers, helping to move and process stock, or stepping onto the till to drive sales and Gift Aid.

You’re flexible, reliable and ready to take ownership when needed - confident in making decisions, following procedures, and keeping the shop safe, compliant and running smoothly. You’re also passionate about the role charity retail plays in sustainability, community engagement and raising vital funds.

The benefits of working for Tŷ Hafan include:

• Group Personal Pension Scheme with an employer contribution of 5%
• Annual holiday entitlement of 25 days (rising to 27 with service) ,plus Bank Holidays (based on FTE).
• Life Assurance (Death in Service benefit)
• A comprehensive induction plan and learning and development opportunities
• Employee assistance program, which provides a range of free services including counselling, financial and legal support
• Unlimited access to a 24/7 online GP as well as a range of other health experts
• Healthcare Cash Plan - claim back the cost for appointments and treatment such as dental, optical or physio
• Cycle to work scheme, technology and mobile phone benefit
• Discounted gym membership and shopping discounts (including 25% of all purchases from any Ty Hafan Retail shop).
• Retail bonus scheme (subject to Shop Performance)
• lease note this role is subject to the outcome of an Enhanced DBS (Disclosure and Barring Service) check, two satisfactory references and pre-employment medical clearance.

Tŷ Hafan is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all. We welcome applications from people of all backgrounds and experiences, including those from under‑represented groups. Recruitment decisions are made based on merit and aligned with our values. If you need any reasonable adjustments during the application or interview process, please let us know.