Charity Shop Manager: Lead a Dynamic Team & Drive Impact

Oxfam; Ely; On-site; GBP 22,000 - 28,000; Full time

Job summary

Oxfam is seeking a Shop Manager for our network of Oxfam Shops in the UK. The role focuses on commercial performance, staff motivation, and delivering high standards of customer service while working within an empowered, volunteer-led model.

You will lead a team, drive sales, manage stock and basic shop finances, and build positive relationships with volunteers and the local community. The position offers a dynamic environment with opportunities to grow and impact poverty relief.

Qualifications

• Significant leadership qualities and experience.
• Ability to build, retain and develop a team.
• Strong drive to achieve results through others.
• Ability to delegate, coach and listen.
• Excellent communication skills and approachable manner.

Responsibilities

• Motivate teams and create a safe, energised work environment.
• Achieve results with high standards and accountability for the business.
• Operate within a volunteer-led model, stepping in when needed.
• Excellent communicator who attracts new supporters daily.

Skills

Leadership

Team building

Communication

Time management

Delegation

People skills

Retail operations

Customer service

Financial awareness

IT literacy

Job description

Oxfam is seeking a Shop Manager for our network of Oxfam Shops in the UK. The role focuses on commercial performance, staff motivation, and delivering high standards of customer service while working within an empowered, volunteer-led model.

You will lead a team, drive sales, manage stock and basic shop finances, and build positive relationships with volunteers and the local community. The position offers a dynamic environment with opportunities to grow and impact poverty relief.