Deputy Shop Manager (Richmond, Yorkshire)

OXFAM; Richmond; On-site; GBP 14,000 - 18,000; Full time

Job summary

Oxfam Shop - Richmond, Yorkshire is seeking a Deputy Shop Manager to run the shop on-site, support volunteers and deliver strong customer service. The role includes managing the online store, stock and merchandising to maximise fundraising.

The position is 22.5 hours per week with an open-ended contract, reporting to the Shop Manager. A practical, proactive approach and numeracy are essential for daily admin and budgets.

Qualifications

• Ability to support development and maintenance of an inclusive team delivering daily shop activities.
• Some commercial awareness to support retail processes and merchandising.
• Collaborate with the Shop Manager and build relationships with colleagues and local community.
• Demonstrate resilience to daily pressures and manage conflicting demands with support when needed.
• Numerate and financially literate; interpret basic financial reports and monitor budgets.

Responsibilities

• Deputy shop managers motivate teams, maintain safe, energetic work environments and drive results.
• Oversee day-to-day shop operations, including customer service and merchandising.
• Manage online store operations in addition to physical shop duties.

Skills

Customer service

Commercial awareness

Team collaboration

Resilience under pressure

Financial literacy

Budget monitoring

Job description

• Location: Oxfam Shop - Richmond, Yorkshire
• Workplace Type: On-site
• Hours: 22.5 hours per week
• Salary: £15,974 per annum
• Job Family: Retail
• Division: Retail (Engagement)
• Grade: E
• Job Type: Open ended
• Closing Date: 25 October 2026
• Country: United Kingdom

Oxfam is a global movement of people working together to end the injustice of poverty. That means we tackle the inequality that keeps people poor. Together we save, protect and rebuild lives. When disaster strikes, we help people build better lives for themselves, and for others. We take on issues like land rights, climate change and discrimination against women. And we won’t stop until every person on the planet can enjoy life free from poverty.

Oxfam GB is a member of international confederation of 21 organisations working together with partners and local communities in the areas of humanitarian, development and campaigning, in more than 90 countries.

To work with others to overcome poverty and suffering

To make as much money as possible to overcome poverty and suffering

Open for business since 1948, Oxfam shops are at the heart of the charity and their community, raising vital funds and increasing public awareness of what we do. They are always guided by our values of empowerment, accountability and inclusiveness and focussed on making as much money as possible.

Commercially aware and constantly looking for new business opportunities, deputy shop managers motivate their teams and create a safe and energised work environment. They have high standards, a strong drive to achieve results and are accountable for their business.

The role of the deputy shop manager is empowered, varied, busy and gives the opportunity to work with some amazing people. Shop managers are pivotal for the success of our business and can make a real difference. Oxfam operates a volunteer operating model, in which volunteers are empowered to take over most of the tasks within the shop, including running the shop in the manager’s absence.

Often the only paid member of staff, our managers and deputy managers are comfortable in this environment, really enjoy working with others and are great at delegating to their teams. Excellent communicators, they are creative, and always look for opportunities to attract new supporters every day.

Please note: this role includes managing the online store.

Oxfam is committed to preventing any type of unwanted behaviour at work including sexual harassment, exploitation and abuse, lack of integrity and financial misconduct; and promoting the welfare of children, young people and adults. Oxfam expects all staff and volunteers to share this commitment through our code of conduct. We place a high priority on ensuring that only those who share and demonstrate our values are recruited to work for us.

• Ability to support development and maintenance of successful, inclusive and diverse team who are able to maintain day to day activities of the shop.
• Some commercial awareness with ability to support effective retail processes and strong merchandising
• Ability to work collaboratively with the Shop Manager, and to build positive relationships with other colleagues. provide excellent customer service, and engage with local community and other civil society organisation
• Ability to demonstrate resilience to everyday pressures that come with the role and manage conflicting demands seeking appropriate support, advice and guidance when needed.
• Numerate and financial literate, able to interpret basic financial reports, monitor budgets and maintain shops administrative systems.

All offers of employment will be subject to satisfactory references and appropriate screening checks, which can include criminal records and terrorism finance checks. Oxfam GB takes its obligation to protect the rights of children and vulnerable people very seriously; therefore, the successful candidate for this post will be also subject to extensive background checking, including a Disclosure and Barring Service check (DBS), as this role involves unsupervised access to the above-mentioned groups.

For full information surrounding DBS and the vacancy, please view the full job description.

We want and need everyone, and that means we need you.

Oxfam Shop - Richmond, Yorkshire

16/18 Finkle Street, Richmond, Yorkshire, United Kingdom, DL10 4QB