Bookshop Deputy Manager — Lead Community Retail

OXFAM; Tooting; On-site; GBP 8,100 - 11,000; Part time

Job summary

Oxfam Bookshop in London—Balham is seeking a Deputy Shop Manager to help run the shop on-site for 12 hours per week. The role contributes to delivering excellent customer service and effective merchandising, while supporting a diverse team in a community-focused charity store.

The post offers an open-ended contract with a competitive pro rata salary of £9,575 per annum (basic £8,519 plus outer London allowance £1,056). Closing date 13 November 2026.

Qualifications

• Experience supporting development and maintenance of a successful, inclusive team that runs day-to-day shop activities.
• Ability to implement effective retail processes and strong merchandising.
• Provide excellent customer service and engage with local community and other civil society organisations.

Responsibilities

• Maintain day-to-day shop operations and ensure smooth running of the shop.
• Support merchandise planning and effective retail processes.
• Collaborate with the Shop Manager to build positive relationships with colleagues and customers.
• Communicate clearly, delegate tasks, and respond to daily pressures with appropriate support.

Skills

Team leadership

Merchandising

Customer service

Community engagement

Budget reporting

Job description

Oxfam Bookshop in London—Balham is seeking a Deputy Shop Manager to help run the shop on-site for 12 hours per week. The role contributes to delivering excellent customer service and effective merchandising, while supporting a diverse team in a community-focused charity store.

The post offers an open-ended contract with a competitive pro rata salary of £9,575 per annum (basic £8,519 plus outer London allowance £1,056). Closing date 13 November 2026.