Deputy Shop Manager – Lead a vibrant, community store

Oxfam; Royal Leamington Spa; On-site; GBP 21,000 - 26,000; Full time

Job summary

Oxfam GB is seeking a Deputy Shop Manager to lead a busy community shop, ensuring excellent customer service, strong merchandising and daily operations. The role includes working with volunteers, maintaining standards, and supporting the Shop Manager to drive sales and community engagement.

You will foster an inclusive, supportive team, manage stock and budgets, and be flexible with Sunday shifts. The position involves safeguarding commitments and delivering outcomes for Oxfam's mission to end

Qualifications

• Support development and maintenance of an inclusive shop team.
• Some commercial awareness with ability to support retail processes and merchandising.
• Collaborate with Shop Manager; build positive relationships with colleagues and the community.

Responsibilities

• Motivate teams and maintain a safe, energised work environment.
• Drive new business opportunities and support achievement of sales targets.
• Oversee shop operations in the manager’s absence and ensure smooth daily running.
• Provide excellent customer service and engage with local community and volunteers.

Skills

People management

Customer service

Retail merchandising

Budget awareness

Team collaboration

Job description

Oxfam GB is seeking a Deputy Shop Manager to lead a busy community shop, ensuring excellent customer service, strong merchandising and daily operations. The role includes working with volunteers, maintaining standards, and supporting the Shop Manager to drive sales and community engagement.

You will foster an inclusive, supportive team, manage stock and budgets, and be flexible with Sunday shifts. The position involves safeguarding commitments and delivering outcomes for Oxfam's mission to end