Charity Bookshop Manager — Lead Teams, Drive Impact

Oxfam; Nottingham; On-site; GBP 32,000 - 42,000; Full time

Job summary

Oxfam GB is seeking a Shop Manager to lead a retail team in a dynamic, volunteer-supported store. The role requires strong leadership, people skills and a proactive approach to driving sales and community impact.

You will manage a busy shop floor, coach volunteers, and ensure excellent customer service while maintaining store standards and financial performance in a supportive charity environment.

Qualifications

• Significant leadership qualities and experience.
• Ability to build, retain and develop a team.
• Strong drive to achieve results through others.
• Ability to delegate, coach and listen.
• Enjoys working with people and has a friendly and approachable manner.
• Ability to manage time under conflicting priorities.
• Ability to demonstrate resilience to the everyday pressures that come with the role.
• Excellent communication skills.
• Ability to motivate self and others.
• High level of motivation, enthusiasm and a sense of fun.
• Open and adaptable to change and able to support others through it.
• Commercial awareness and judgement.
• Ability to establish and maintain successful retail processes and merchandising.
• Ability to understand and interpret basic financial reports.
• IT literacy and numeracy skills.
• Eager and required to adhere to Oxfam’s principles and values as well as the promotion of diversity and gender rights.
• Understanding of and commitment to adhere to equity, diversity, gender, child safety and staff health and wellbeing principles.

Responsibilities

• Motivate teams and create a safe and energised work environment.
• Operate a volunteer-based model, with volunteers handling many shop tasks.
• Be an excellent communicator and delegate effectively to achieve targets.
• Run the shop in the manager’s absence and ensure ongoing store performance.

Skills

Leadership

Team building

Communication

Time management

Resilience

Customer service

Delegation

Coaching

People management

Problem solving

Adaptability

Negotiation

Job description

Oxfam GB is seeking a Shop Manager to lead a retail team in a dynamic, volunteer-supported store. The role requires strong leadership, people skills and a proactive approach to driving sales and community impact.

You will manage a busy shop floor, coach volunteers, and ensure excellent customer service while maintaining store standards and financial performance in a supportive charity environment.