Deputy Shop Manager - Community Retail Lead (12m)

Oxfam; Rustington; On-site; GBP 21,000 - 30,000; Full time

Job summary

Oxfam GB is seeking a Deputy Shop Manager to lead a busy charity shop, ensuring excellent customer service and strong merchandising. You will support the Shop Manager, guide a diverse team including volunteers, and drive sales while maintaining store standards and compliance.

The role is fixed-term for 12 months with weekend work and a clear emphasis on safeguarding and community engagement, supported by DBS checks during recruitment.

Qualifications

• Experience in running busy shop operations with focus on customer service and sales.
• Ability to support and lead a diverse team including volunteers.
• Strong merchandising and commercial awareness to drive shop performance.

Responsibilities

• Assist Shop Manager in daily shop operations and staff coordination.
• Lead and motivate a team of staff and volunteers, especially during the manager's absence.
• Provide excellent customer service and community engagement while maintaining standards.

Skills

Retail operations

Customer service

Team leadership

Budget monitoring

Merchandising

Communication

Tools

POS software

MS Office

Job description

Oxfam GB is seeking a Deputy Shop Manager to lead a busy charity shop, ensuring excellent customer service and strong merchandising. You will support the Shop Manager, guide a diverse team including volunteers, and drive sales while maintaining store standards and compliance.

The role is fixed-term for 12 months with weekend work and a clear emphasis on safeguarding and community engagement, supported by DBS checks during recruitment.