Deputy Shift Supervisor

BGIS; City Of London; On-site; GBP 35,000 - 50,000; Full time

Job summary

A leading facility management provider in London is seeking a Deputy Shift Supervisor to oversee maintenance operations. The role involves supervising teams, ensuring compliance with safety standards, and managing maintenance schedules. Candidates should have a Level 3 NVQ in Building Services maintenance and prior supervisory experience. The position requires flexibility in shift patterns and a commitment to excellent service delivery.

Qualifications

• Experience in building services in a corporate or complex environment.
• Experience or exposure to supervising people.
• Ability to work shifts covering both days and nights.

Responsibilities

• Supervise and assist a shift team in maintenance tasks.
• Ensure all PPM and reactive tasks are completed efficiently.
• Maintain a safe working environment and oversee sub-contractors.

Skills

Electro-Mechanical principles

Communication skills

Logical reasoning

Education

Level 3 NVQ in Building Services maintenance

Job description

Overview

BGIS is a leading provider of customized facility management and real estate services. With a combined team of over 6,500 globally, we focus on enabling innovation through the services we deliver and seek new opportunities to support our clients’ businesses. Globally, we manage over 320 million square feet of client portfolios across 30,000+ locations in North America, Europe, the Middle East, Australia and Asia. Further information is available at www.bgis.com

JOB DESCRIPTION

Job Title: Deputy Shift Supervisor

Purpose of Job

To ensure the maintenance of office environmental and critical building systems, providing a high level of service and reliability. To supervise and assist a shift team in carrying out planned preventative maintenance (PPM) and reactive works within the contracted site. To be capable of fulfilling the duties of the shift leader when required, and to effectively communicate issues to the client in a professional manner. To manage and issue work orders through a PPM and reactive CAFM system, ensuring that all work is performed safely and to the correct standard.

Working hours: 07:00 to 19:00, and 19:00 to 07:00, following a continental shift pattern

Responsibilities

• Ensure that routine PPM is carried out on all M&E plant in accordance with Site CAFM system requirements, and that time is recorded correctly.
• Ensure that reactive tasks throughout the building are completed by the team, and that feedback is relayed to the site helpdesk, so that internal ticket system can be updated.
• Ensure that sub-contractors perform to meet the requirement of the contract. Supervise sub-contractor work and safe operation while repair or service is carried out on site.
• Ensure that plant faults and defects are swiftly remedied to always maintain plant in serviceable order.
• Ensure that suitable spares are available to carry out both maintenance and reactive works. To provide parts lists and estimated timescales to carry out remedial works.
• To source quotes for parts, and to ensure that the level of critical spares is maintained, and to ensure that the site stores are in a logical and manageable condition.
• Ensure that all relevant paperwork is completed regarding reactive and breakdown works and that it is passed without delay to the contract administrator or updated on the site CAFM system.
• Ensure that Method Statements and Risk Assessments are prepared, reviewed and used for all tasks undertaken to ensure safe working practices.
• To develop a good working relationship with BGIS staff, subcontractors and client representatives.
• Ensure the provision of a Safe and Healthy working environment. To always include the wearing of uniform and PPE.
• Ensure the professional image of BGIS is always presented to clients.
• Ensure that all plant rooms under the responsibility of BGIS are always locked and kept in a clean and tidy condition.
• Ensure awareness and compliance with the contractual KPI’s/SLA’s.
• Ensure Computer Based Maintenance systems, e.g. MCIM/Concept, are kept up to date and that PPM and reactive tickets are closed out with accurate data captured.
• Any other task as directed by the Site management team.
• Ensure the engineering team on site produces required near miss reports, dynamic risk assessments and detailed records of site activities, and ensuring any non-compliance is challenged and escalated where necessary.
• To proactively check the operation of the LOTO system in accordance with BGIS Quality, Health & Safety procedures and client requirements.
• Overview the building’s environmental conditions using the BMS System and utilise it to maintain acceptable internal conditions.
• Ensure Shift Reports are completed to the correct standard.

Accountabilities

• Reporting to the Shift Leader or Maintenance Manager.
• Working collaboratively as part of the team.
• This post carries no direct budgetary responsibility.
• Indirect reporting lines to the Contract Manager.
• The post holder may have directly reporting staff, i.e. Shift Technicians or day staff.

Person Specification

Education A good basic education is essential, with good written and spoken English and basic Mathematics skills.

Training Formally trained in Electro-Mechanical principles to the equivalent of Level 3 NVQ in Building Services maintenance.

Experience (Essential) Experience of working in Building Services in either a corporate environment, or in a complex building. Experience or exposure to supervising people. Shift work experience, both days and nights.

Desirable HV Authorised Person, Mechanical AP, Vacuum toilet system knowledge.

Aptitudes Good verbal communication skills, good written English skills, strong IT skills, logical reasoning.

Character Inquisitive nature, with the desire to understand complex issues and their resolution. Committed to the delivery of excellent customer service. Calm manner, able to work under pressure. Able to make sound decisions when needed. A team player, able to work with BGIS and client representatives at all levels.

Circumstances Must be willing to provide holiday and sickness cover at short notice and be flexible in their working patterns.

At BGIS we believe that diversity and inclusion is a key business driver, such that we never lose sight of its importance as it is woven into the fabric of our organisation. We are committed to maintaining a barrier-free recruitment process by providing equal employment opportunities through recruiting and retention of individuals of all backgrounds. We recognise that promoting diversity is an essential component of our continuing pursuit for organisational success!