Deputy Registered Manager – Domiciliary Care

Tender Healthcare Consulting Ltd; Wirral; On-site; GBP 35,000 - 52,000; Full time

Job summary

Tender Healthcare Consulting Ltd seeks an experienced Location Manager for our domiciliary care service in Birkenhead, Merseyside. You will oversee daily operations, ensure safe, person-centred care, and lead a connected team across care staff and coordinators.

The role focuses on CQC compliance, service growth, and strong relationships with clients and families, while maintaining high standards of compassion, reliability and professionalism.

Qualifications

• Experience in domiciliary care management or supervision.
• Strong knowledge of CQC regulations and safeguarding.
• Ability to manage rotas and day-to-day operations.

Responsibilities

• Oversee daily operations of the domiciliary care service, ensuring calls are planned, covered and delivered safely.
• Support care planning, risk assessments, reviews and quality monitoring with up-to-date records.
• Supervise and support care staff, including spot checks and performance conversations.
• Contribute to recruitment, onboarding, staff retention and workforce planning.
• Build trusted relationships with clients, families, local professionals and commissioners.
• Respond to concerns promptly, support complaint resolution and safeguard activities.

Skills

Domiciliary care experience

Leadership

CQC knowledge

Staff supervision

Risk assessment

Communication

Driver license

Education

Health and Social Care Level 3/5

Tools

Electronic care planning systems

Rostering systems

Job description

Location: Birkenhead, Merseyside

Salary: Competitive, dependent on experience

Job Type: Part-time/Full-time, Permanent

Sector: Domiciliary Care / Homecare / Adult Social Care

We are looking for an experienced, organised and values-led Location Manager to oversee the day-to-day running of our CQC registered domiciliary care service based in Birkenhead, Merseyside

This is an excellent opportunity for a confident care professional who understands the realities of community care and can lead a team with compassion, structure and accountability. The successful candidate will play a key role in ensuring that people receive safe, reliable and person-centred care in their own homes, while supporting care staff to deliver consistently high standards.

As Location Manager, you will be responsible for the smooth running of the local branch, working closely with the Registered Manager/Nominated Individual, care coordinators, senior carers and field staff. You will help maintain compliance with CQC requirements, support service growth, build positive relationships with clients and families, and ensure that care delivery reflects our values of compassion, respect, reliability and professionalism.

Key Responsibilities

• You will oversee the daily operations of the domiciliary care service, ensuring care calls are planned, covered and delivered safely.


• You will support care planning, risk assessments, reviews and quality monitoring, making sure records are accurate, up to date and reflective of each client’s needs and preferences.


• You will supervise and support care staff, including carrying out spot checks, competency observations, return-to-work meetings, supervisions and performance conversations where required.


• You will also contribute to recruitment, onboarding, staff retention and workforce planning to ensure the service has a reliable and well-supported care team.


• A key part of the role will involve building trusted relationships with clients, families, local professionals and commissioners.


• You will respond to concerns promptly, support complaint resolution, monitor safeguarding risks and promote a culture where quality, dignity and safety are never compromised.


• You will also support business development by helping the service grow sustainably, maintaining good local knowledge and ensuring that new packages of care are assessed and implemented safely.

About You

• We are looking for someone who has strong experience within domiciliary care, homecare, supported living or a closely related adult social care setting.


• You may already be working as a Location Manager, Care Manager, Branch Manager, Deputy Manager, Care Coordinator, Senior Coordinator or Field Care Supervisor and feel ready to take the next step.


• You should have a good working knowledge of CQC expectations, safeguarding, person-centred care, medication management, care planning and risk assessment.


• You must be confident managing staff, communicating with families and professionals, and dealing with the operational pressures that come with running a busy care service.


• You will need to be calm under pressure, practical, solution-focused and able to lead with both kindness and firmness.


• Strong IT, record-keeping and communication skills are essential.

Essential Requirements

• 1. Previous experience in domiciliary care or adult social care management/supervision


• 2. Good understanding of CQC regulations and quality standards


• 3. Experience supervising or coordinating care staff


• 4. Strong communication, organisation and problem-solving skills


• 5. Ability to manage rotas, care delivery risks and day-to-day operational issues


• 6. A full UK driving licence and access to a vehicle


• 7. Right to work in the UK

Desirable

• * Level 3 or Level 5 qualification in Health and Social Care


• * Experience using electronic care planning or rostering systems


• * Experience supporting older people, people with dementia, and physical disabilities

Why Join Us?

You will be joining a growing care provider with a genuine commitment to delivering safe, compassionate and reliable care. We value managers who understand that good care starts with good leadership, stable staffing and respectful relationships with the people we support.

This role offers the opportunity to make a real impact locally, shape the culture of the service and be part of a team that wants to build a high-quality domiciliary care service in Long Sutton and the surrounding areas.