Deputy Practice Manager | Primary Care Operations Lead

Cardiff and Vale University Health Board; Beadlow; On-site; GBP 26,000 - 36,000; Part time

Job summary

Houghton Close Surgery is seeking an experienced Deputy Practice Manager to support day-to-day leadership, performance and service delivery in a busy primary care setting. The role is part-time (30-33 hours over 4 days: Mon Tue Thu Fri) with early starts and occasional late finishes, reporting to the Practice Manager and Partners.

You will lead Admin and Clinical Admin teams, drive QOF achievement and oversee workforce development, patient access and governance in line with NHS requirements.

Qualifications

• Management or supervisory experience within primary care or healthcare.
• In-depth knowledge of SystmOne.
• Strong understanding of QOF, patient access and clinical administration processes.
• Experience in staff management, development and appraisal.
• Excellent organisational, planning and communication skills.
• Analytical mindset with data-driven approach.
• Proactive, solution-focused and change-management abilities.
• Experience developing and embedding policies and procedures.

Responsibilities

• Lead and manage the Administration Team and the Clinical Admin Team including recruitment, induction, training, appraisals and performance management.
• Take responsibility for the HR functions of the Practice.
• Take responsibility for the delivery, monitoring and optimisation of QOF performance.
• Work collaboratively with clinicians to identify and implement strategies to maximise achievement of quality indicators.
• Oversee clinical administration workflows to ensure safe, effective and timely processing of patient-related tasks.
• Provide leadership and operational oversight of patient access, triage and workflow systems.
• Monitor demand and appointment capacity, supporting service planning and improvement initiatives.
• Deputise for the Practice Manager when required.
• Manage Office Supervisor and oversee administrative rotas and appropriate staffing levels are maintained.
• Support the development, implementation and review of practice policies, procedures and protocols.
• Assist with CQC compliance, governance activities and quality improvement programmes.
• Handle patient enquiries, feedback and complaints in conjunction with the Practice Manager.
• Coordinate and support patient engagement activities, including the Patient Participation Group.
• Produce and analyse performance data and reports to support decision-making and contractual delivery.
• Support practice communications, publicity and health promotion activities.

Skills

People management

Leadership

Communication

Analytical thinking

Tools

SystmOne

Job description

Houghton Close Surgery is seeking an experienced Deputy Practice Manager to support day-to-day leadership, performance and service delivery in a busy primary care setting. The role is part-time (30-33 hours over 4 days: Mon Tue Thu Fri) with early starts and occasional late finishes, reporting to the Practice Manager and Partners.

You will lead Admin and Clinical Admin teams, drive QOF achievement and oversee workforce development, patient access and governance in line with NHS requirements.