Deputy Practice Manager

Cardiff and Vale University Health Board; Beadlow; On-site; GBP 26,000 - 36,000; Part time

Job summary

Houghton Close Surgery is seeking an experienced Deputy Practice Manager to support day-to-day leadership, performance and service delivery in a busy primary care setting. The role is part-time (30-33 hours over 4 days: Mon Tue Thu Fri) with early starts and occasional late finishes, reporting to the Practice Manager and Partners.

You will lead Admin and Clinical Admin teams, drive QOF achievement and oversee workforce development, patient access and governance in line with NHS requirements.

Qualifications

• Management or supervisory experience within primary care or healthcare.
• In-depth knowledge of SystmOne.
• Strong understanding of QOF, patient access and clinical administration processes.
• Experience in staff management, development and appraisal.
• Excellent organisational, planning and communication skills.
• Analytical mindset with data-driven approach.
• Proactive, solution-focused and change-management abilities.
• Experience developing and embedding policies and procedures.

Responsibilities

• Lead and manage the Administration Team and the Clinical Admin Team including recruitment, induction, training, appraisals and performance management.
• Take responsibility for the HR functions of the Practice.
• Take responsibility for the delivery, monitoring and optimisation of QOF performance.
• Work collaboratively with clinicians to identify and implement strategies to maximise achievement of quality indicators.
• Oversee clinical administration workflows to ensure safe, effective and timely processing of patient-related tasks.
• Provide leadership and operational oversight of patient access, triage and workflow systems.
• Monitor demand and appointment capacity, supporting service planning and improvement initiatives.
• Deputise for the Practice Manager when required.
• Manage Office Supervisor and oversee administrative rotas and appropriate staffing levels are maintained.
• Support the development, implementation and review of practice policies, procedures and protocols.
• Assist with CQC compliance, governance activities and quality improvement programmes.
• Handle patient enquiries, feedback and complaints in conjunction with the Practice Manager.
• Coordinate and support patient engagement activities, including the Patient Participation Group.
• Produce and analyse performance data and reports to support decision-making and contractual delivery.
• Support practice communications, publicity and health promotion activities.

Skills

People management

Leadership

Communication

Analytical thinking

Tools

SystmOne

Job description

Houghton Close Surgery is seeking an experienced and motivated Deputy Practice Manager to join our leadership team and support the continued delivery of high-quality patient care.This position is offered on a part-time basis for 30-33 hours over 4 days per week working Monday, Tuesday, Thursday and Friday. This role will require an 8am start and some 6pm finishes. In addition, flexibility is required for early morning and evening calls in the event of staff sickness or operational issues and some adhoc evening meetings. This is an exciting opportunity for an experienced primary care Supervisor/Manager looking to take the next step in their career. Working closely with the Practice Manager and Partners, the successful candidate will play a key role in the operational and strategic management of the practice, while managing the Administration team, Clinical Admin team and QOF Administrators within the practice. As Deputy Practice Manager, you will support the Practice Manager in the day-to-day operational leadership of the surgery and deputise in their absence. You will lead key areas of practice performance and service delivery, ensuring systems and processes remain efficient, patient-focused and compliant with NHS and regulatory requirements. You will be responsible for overseeing the Clinical Administration Team, driving QOF achievement and supporting workforce development.

• Lead and manage the Administration Team and the Clinical Admin Team including recruitment, induction, training, appraisals and performance management.
• Take responsibility for the HR functions of the Practice.
• Take responsibility for the delivery, monitoring and optimisation of QOF performance.
• Work collaboratively with clinicians to identify and implement strategies to maximise achievement of quality indicators.
• Oversee clinical administration workflows to ensure safe, effective and timely processing of patient-related tasks.
• Provide leadership and operational oversight of patient access, triage and workflow systems.
• Monitor demand and appointment capacity, supporting service planning and improvement initiatives.
• Deputise for the Practice Manager when required.
• Manage Office Supervisor and oversee administrative rotas and appropriate staffing levels are maintained.
• Support the development, implementation and review of practice policies, procedures and protocols.
• Assist with CQC compliance, governance activities and quality improvement programmes.
• Handle patient enquiries, feedback and complaints in conjunction with the Practice Manager.
• Coordinate and support patient engagement activities, including the Patient Participation Group.
• Produce and analyse performance data and reports to support decision-making and contractual delivery.
• Support practice communications, publicity and health promotion activities., We are a forward-thinking training practice, supporting both GP registrars and Cambridge medical students.

Qualifications & Experience

• Previous management or supervisory experience within a primary care or a healthcare setting.
• Detailed and up-to-date knowledge of SystmOne.
• Strong understanding of QOF, patient access, triage and clinical administration processes.
• Experience of staff management, development and appraisal.
• Excellent organisational, planning and communication skills.
• Ability to analyse data and use information to drive service improvement.
• Self-motivated with a proactive, solution-focused approach.
• Ability to implement and manage change effectively.
• Experience of developing and embedding policies, procedures and working protocols

Houghton Close Surgery is a semi-rural, GMS dispensing practice in Mid Bedfordshire with approximately 11,700 patients. Housed in a large, modern, purpose-built surgery, we are a cohesive, hard-working and friendly team providing high-quality care to our patients and a supportive working environment for our staff.