Deputy Pensions Administration Manager

Resourcing Group; West of England; On-site; GBP 38,000 - 54,000; Full time

Benefits offered by this job

Competitive salary and discretionary/

25 days holiday

Generous pension matching

Healthcare plan

Life assurance

Employee discounts

Flexible benefits scheme

Digital GP service

Paid volunteering days

Referral bonuses

Job summary

Resourcing Group is seeking a Deputy Administration Manager to join a pensions administration team in Bristol. The role focuses on overseeing Defined Benefit schemes, driving project delivery, and ensuring high service standards for clients.

You will supervise junior administrators, mentor staff, manage workflow and time records, and maintain relationships with scheme trustees and sponsors. This is a full-time role with a competitive package and benefits.

Qualifications

• Expert knowledge of defined benefit pensions administration across all processes.
• Strong understanding of pensions legislation and regulatory frameworks.
• Proven supervisory and workflow management experience.
• Proficient in Microsoft Office.
• Strong people management skills.
• Demonstrable numerical aptitude.

Responsibilities

• Oversee annual and ad-hoc projects for defined benefit (DB) schemes.
• Monitor and ensure timely completion of projects in line with legislative and client requirements.
• Review and quality-check the work of less experienced administrators.
• Monitor team accuracy, performance, and SLA adherence, taking action to ensure targets are achieved.
• Conduct appraisals, probation reviews, mentoring sessions, and regular team catch-ups.
• Ensure accurate use of the time recording system for chargeable and non-chargeable activities.
• Maintain strong client relationships, acting as a credible partner for scheme trustees and sponsors.
• Prepare, check, and issue administration bills.
• Update change control logs, schedules, and internal spreadsheets.
• Oversee breaches, errors, and complaints logs, ensuring prompt action and review.
• Deputise at Administration Manager meetings when required.
• Manage day-to-day workflow, holding regular meetings with senior team members to resolve issues and maintain progress.

Skills

Pensions administration

Supervisory experience

People management

Microsoft Office

Numerical aptitude

Education

Maths & English GCSE

Pensions qualification (CPC/QPA/DPC/RPC/APMI)

Job description

Our client is seeking a Deputy Administration Manager to join their pensions administration team in Bristol. Our client prides themselves on ensuring each client receives a dedicated service, fostering strong relationships and delivering exceptional customer service

As Deputy Administration Manager your role will involve:

• Oversee annual and ad-hoc projects for defined benefit (DB) schemes
• Monitor and ensure timely completion of projects in line with legislative and client requirements
• Review and quality-check the work of less experienced administrators
• Monitor team accuracy, performance, and SLA adherence, taking action to ensure targets are achieved
• Conduct appraisals, probation reviews, mentoring sessions, and regular team catch-ups
• Ensure accurate use of the time recording system for chargeable and non-chargeable activities
• Maintain strong client relationships, acting as a credible partner for scheme trustees and sponsors
• Prepare, check, and issue administration bills
• Update change control logs, schedules, and internal spreadsheets
• Oversee breaches, errors, and complaints logs, ensuring prompt action and review
• Deputise at Administration Manager meetings when required
• Manage day-to-day workflow, holding regular meetings with senior team members to resolve issues and maintain progress

The person:

• Expert knowledge of pensions administration (defined benefit schemes) across all processes: leavers, retirements, deaths, transfers, and reporting
• Strong understanding of current pensions legislation and regulatory frameworks (Pensions and Finance Acts)
• Proven supervisory and workflow management experience, including appraisals, performance monitoring, and recruitment
• Proficient in Microsoft Office (Word, Excel, Outlook, PowerPoint)
• Strong people management skills, with the ability to motivate and support staff
• Demonstrable numerical aptitude through work or academic achievements

Qualifications

• Minimum: Maths and English GCSE (Grade C/5 or above, or equivalent
• Desirable: Progression in a relevant pensions qualification (CPC, QPA, DPC, RPC, APMI)

Benefits:

• Competitive salary and annual discretionary bonus
• 25 days' holiday (with buy/sell flexibility)
• Generous pension matching scheme
• Healthcare plan, life assurance, and employee discounts.
• Flexible benefits scheme and employee assistance program
• Digital GP service and paid volunteering days
• Referral bonuses for introducing suitable candidates