Deputy Outpatient Nurse Manager

Your Office Toronto; London; On-site; GBP 37,000 - 45,000; Full time

Job summary

An established healthcare provider in London is seeking a dynamic Deputy Outpatient Nurse Manager to lead and inspire a dedicated nursing team. This role offers the chance to develop your clinical and leadership skills while ensuring high-quality patient care in a busy outpatient setting. The position involves managing nursing staff, overseeing patient assessments, and ensuring compliance with health standards. Join a forward-thinking organization that values compassion, respect, and inclusion, and be part of a team committed to making a positive impact in the community.

Benefits

Flexible Working Options

Professional Development Opportunities

Employee Assistance Programs

Health and Wellbeing Initiatives

Qualifications

• Must be a Registered Nurse with relevant qualifications.
• Experience as a Band 5 staff nurse for at least 18 months.

Responsibilities

• Provide leadership and support to nursing staff.
• Manage and coordinate clinical area in OPD Manager's absence.
• Ensure high standards of patient care and safety.

Skills

Leadership

Communication

Time Management

Clinical Assessment

Team Management

Education

Registered Nurse Level 1

1st Level Degree or equivalent

Teaching and assessing qualification

Job description

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About

Lewisham and Greenwich NHS Trust is a community focused provider of local and acute care, providing high quality services to over one million people living across the London boroughs of Lewisham, Greenwich and Bexley. With a turnover of around £700 million, we provide services at Queen Elizabeth Hospital in Woolwich, University Hospital Lewisham and a range of community settings in Lewisham. We also provide some services at Queen Marys Hospital in Sidcup.

Lewisham and Greenwich NHS Trust

About

Lewisham and Greenwich NHS Trust is a community focused provider of local and acute care, providing high quality services to over one million people living across the London boroughs of Lewisham, Greenwich and Bexley. With a turnover of around £700 million, we provide services at Queen Elizabeth Hospital in Woolwich, University Hospital Lewisham and a range of community settings in Lewisham. We also provide some services at Queen Marys Hospital in Sidcup.

The Trust has 7,500 staff and we have recently invested in our workforce to grow our establishment across a number of key services. In 2020 we won a London NHS Parliamentary Award in recognition of a wide range of initiatives to make the organisation a great place to work. We are accredited as a flexible working employer offering a number of flexible working options for staff. We are also accredited as a London Living Wage employer for our substantive, bank and contractors.

Our hospitals provide a wide range of inpatient and outpatient services, as well as emergency and planned care. Over the last year, our emergency performance has been among the strongest in London, despite our emergency departments being among the busiest in the capital.

Queen Elizabeth Hospital in Woolwich regularly achieves the fastest ambulance turnaround times in London. The critical care unit at the hospital is one of the few in the country to meet the gold standard for consultant and junior doctor staffing.

University Hospital Lewisham has the largest stroke rehabilitation centre in the country, and the third largest specialist centre in the UK for treating blood conditions such as sickle cell. The hospital is one of the few in the country to offer opt-out HIV testing in the emergency department, ensuring that any patient who has a blood test is routinely screened for HIV.

The Trusts community services for children and adults in Lewisham are rated Outstanding by the Care Quality Commission.

The Trust is a centre for the education and training of medical students enrolled with Kings College Londons GKT School of Medical Education. We are a training centre for nurses, midwives and allied health professionals. We are pioneering new roles that will support the changing needs of our patients and are one of the largest employers of physician associates in the country.

We are committed to working with our partners to deliver the best outcomes for our local communities. This means playing an active role in the South East London Integrated Care System (ICS), and in formal partnerships including the South East London Acute Provider Collaborative, provider partnerships with our local mental health trusts and borough-based boards of the ICS in Bexley, Greenwich and Lewisham.

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Key details

Location

SiteUniversity Hospital Lewisham,AddressLewisham High StreetTownLondonPostcodeSE13 6LHMajor / Minor RegionLondon

Contract type & working pattern

ContractPermanentHoursFull time - 37.5 hours per week (08:00-18:00)

Salary

Salary£37,338 - £44,962 per annum plus HCASSalary periodYearlyGrade(Band 6)

Specialty

Main areaOutpatients

Lewisham and Greenwich NHS Trust, (LGT), is a community-focused provider of local and acute care, delivering high-quality services to over one million people living across the London boroughs of Lewisham, Greenwich, and Bexley. We provide whole-life care and are here to support our communities to live healthier lives as well as taking care of them when they need us the most.

Employing almost 7,500 colleagues, affectionately known as Team LGT, we provide services at Queen Elizabeth Hospital in Woolwich, University Hospital Lewisham, and at over a dozen community settings in Lewisham. We also provide some services at Queen Marys Hospital in Sidcup.

We have recently launched our new vision and values to mark the LGT10 the tenth anniversary of our Trust forming in 2013. Our trust vision is to be exceptional. In the quality of our patient care; our support for colleagues; and in the difference we make through our partnerships and in our communities.

To achieve this we value Respect, Compassion, and Inclusion; Being accountable over staying comfortable; Listening over always knowing best; and Succeeding together over You can read more about our visions and values here

Our hospitals and community sites provide a wide range of inpatient and outpatient services, as well as emergency and planned care. The Trust is rated as good or outstanding in over three-quarters of the services inspected by the Care Quality Commission.

Every year our work includes performing 10,000 procedures in our theatres; bringing seven and a half thousand new lives into the world; carrying out 570,000 visits to patients in their homes or communities and providing emergency care for more than 300,000 patients arriving in our busy Urgent and Emergency Departments.

LGT is a centre for the education and training of medical students enrolled with Kings College Londons GKT School of Medical Education. We are a training centre for nurses, midwives and allied health professionals. We are pioneering new roles that will support the changing needs of our patients and are one of the largest employers of physician associates in the country.

We are committed to working with our partners to deliver the best outcomes for our local communities. This means playing an active role in the South East London Integrated Care System (ICS), and in formal partnerships including the South East London Acute Provider Collaborative, provider partnerships with our local mental health trusts and borough-based boards of the ICS in Bexley, Greenwich and Lewisham.

Job Overview

Outpatients Deputy Nurse Manager for University Hospital Lewisham

Are you dynamic, motivated and able to inspire and lead change? An exciting opportunity has arisen for an experienced nurse to further develop their clinical and leadership skills as a Band 6 Deputy Nurse Manager for General Outpatients.

This post encompasses leadership and managerial skills and is an ideal opportunity for a senior Band 6 RGN to provide leadership to the Outpatient Nursing Team and support to the Nurse Manager.

You will need to be a methodical, hardworking, flexible and creative employee, who responds well to challenges. Excellent communication skills are essential to this post.

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To provide leadership, guidance and support to all nursing staff within the clinical area, and continuous quality care to a specified group of patients.

To take responsibility for the management and co-ordination of the clinical area in conjunction with and in the absence of the OPD Manager. To provide support and expertise in the assessment, planning and evaluation of all patient care within the medical, surgical and orthopaedic setting. To assist in the budgetary management, training and development of staff to provide high quality care which is evidence-based.

The Trust provides an extensive range of in-house training and support in on-going professional development

Working for our organisation

Our People Are Our Greatest Asset. When We Feel Supported And Happy At Work, This Positivity Reaches Those Very People We Are Here For, The Patients. Engaged Employees Perform At Their Best And Our Equality, Diversity & Inclusion (EDI) Initiatives Contribute To Cultivate a Culture Of Engagement. We Have Four Staff Networks, a Corporate EDI Team And a Suite Of Programmes And Events Which Aim To Insert The 5 Aspirations

• Improving representation at senior levels of staff with disabilities, from black, Asian, and ethnic minorities background, identify as LGBTQ+ and women, through improved recruitment and leadership development
• Widening access (anchor institution) and employability
• Improving the experience of staff with disability
• Improving the EDI literacy and confidence of trust staff through training and development
• Making equalities mainstream
  
  

Job Summary

Detailed job description and main responsibilities

To provide leadership, guidance and support to all nursing staff within the clinical area, and continuous quality care to a specified group of patients.

To take responsibility for the management and co-ordination of the clinical area in conjunction with and in the absence of the OPD Manager.

To provide support and expertise in the assessment, planning and evaluation of all patient care within the surgical and orthopaedic setting. To assist in the budgetary management, training and development of staff to provide high quality care which is evidence-based.

Key Result Areas

Continually assess, plan, implement and evaluate evidence-based programmes of care in order to ensure the provision of a high standard of care.

Personally deliver a high standard of care to a group of patients, acting as a team leader / named nurse and clinical role model at all times

Ensure the provision of advice, support and health information to patients and their carers in order to promote a health-based service.

Transports/manages people and/or items such as equipment or specimens safely and to time consistent with legislation, policies and procedures.

Maintain accurate and legible records of all clinical and legal documentation to include accident / incident reporting, with regard to NMC, statutory and Trust polices.

Ensures all aspects of clinical care including interventions and investigations are performed, assessed and reported upon in a timely fashion and in a manner consistent with legislation, policy and procedures.

Performance

Works in close partnership and co-operation with the OPD Manager and Matron, thus ensuring effective management of the clinical area.

Deputises for the OPD Manager in their absence seeking advice from the Matron where appropriate.

Assists in leading the nursing team, taking responsibility with support and guidance, for Personnel Management and participating in the recruitment, selection and orientation of new staff and students to the clinical area.

Assist in developing the ward philosophy and framework of care in line with unit / organisational, beliefs / values.

Where necessary, investigates the nursing aspect of complaints, accidents and clinical incidents and initiates corrective action with the guidance of the OPD Manager and Matron, reporting any serious or untoward incidents in line with Trust policy.

Ensures all Trust / Directorate nursing policies and procedures to include EC Directives, Health and Safety at work, COSHH and Movement and Handling are adhered to.

Ensures all equipment and supplies in the clinical area are maintained to enable nurses to deliver care with efficiency and safety.

Assists in providing and maintaining an environment conductive to learning and development to maximize the potential of nursing staff.

Assists in creating and maintaining, in conjunction with the OPD Manager and Matron, systems which provide effective clinical supervision and practice supervision for all staff members to include learners allocated to the clinical area.

Liaises with the OPD manager in all aspects of practice/educational developments able to access.

Ensures nursing staff in the clinical area are up-to-date with new developments, and able to access appropriate continuing education. Encourages the exchange of information, ideas and experiences.

Keeps up-to-date with current trends and developments in nursing practice related to all nursing.

Continually monitors and evaluates the standard of care delivered to patients through the use and facilitation of quality assurance tools in clinical areas.

Is involved in nursing and clinical audit, taking action with support and guidance to improve any areas of weakness.

Assists in facilitating and encouraging the setting of standards and development of guidelines and protocols, which ensure provision of a high quality, up-to-date, evidence based service.

Is self-aware and takes own continuing education and professional development needs into account, accessing advice, guidance and support as appropriate.

Is aware of and adheres to NMC Code of Professional, Trust and Divisional Policies at all times.

Promotes equality and values diversity supporting individuals customs, values and spiritual beliefs ensuring anti-discriminatory practices are maintained

Represents the Division and clinical area both internally, within the Trust and externally.

Takes positive action, with support and guidance, to safeguard the welfare and safety of the ward team, patients, visitors and staff.

Accesses effective clinical supervision to allow personal reflection on own practice and development of staff both personally and professionally.

Ensures complete and accurate recording or relevant patient / nursing data on to the computer

Utilizes research findings, where applicable, in the delivery of surgical patient care, disseminating relevant information to colleagues.

Is aware of and participates in, where appropriate, clinical research trials for patients within the clinical areas, liaising with relevant health care professionals.

Work force

As a leader of the nursing team, participate in establishing a good working environment in which patients receive a high standard of care and ensure effective communication with all disciplines, patients and relatives.

Assist the OPD Manager in providing advice, guidance, support and professional leadership for all nursing staff in the clinical area.

Ensure workload of nursing staff and colleagues does not jeopardise safe standards of practice and initiate action if necessary.

Ensures appropriate and safe staffing structure and skill mix of nurses and health care workers through formulation of staff rotas ordering bank/agency staff and initiating action where unable to provide such cover.

Conducts regular performance reviews and objective setting with the aid / advice of the OPD Manager and Matron. Takes responsibility for the development and professional guidance of a group of staff, through the formulation of Personal Development Plans, which meet the needs of the individual and organization.

Financial

Is involved in the management of a developed ward budget, utilizing advice and help from appropriate professionals, maintaining budgetary requirements and limitations that are understood and adhered to.

Knows, understands and acts upon the Divisional Business Plan; participates in and supports the Trust Nursing Strategy.

Partnerships

Liaise with all members of the multi-professional team to ensure that care is assessed, planned, delivered and evaluated within a multi-professional framework, in the interests of the patient, and that care is communicated to all team members

We reserve the right to close the post before the stated closing date, please apply early. We do not contact applicants with the outcome of the shortlisting. If you have been shortlisted, you will receive an invite to an assessment day or interview.

As a local employer and anchor institution we work closely with our community to recruit locally and we welcome applications from the widest variety of people to ensure our workforce are reflective of the local communities which we serve. We encourage all suitable candidates to apply including if you are Black, Asian or other ethnic minorities, live with a disability (visible or not) or are LGBT+. We have a number of active staff networks including Disability, LGBT+, Multicultural Inclusion and Womens staff networks to bring staff together and celebrate diversity across our whole workforce.

Please note, not all roles will meet the criteria for a skilled worker visa.

Applicant requirements

warning You must have appropriate UK professional registration. info This post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service.

Person specification

Qualifications & Training

Essential criteria

• Registered Nurse Level 1 register
• 1st Level Degree or equivalent
• Teaching and assessing qualification
  
  

Experience

Essential criteria

• To have worked as a Band 5 staff nurse in a hospital setting for at least 18 months.
• To demonstrate knowledge of being up to date within the speciality worked with learners in a supervisory capacity.
• Broad based nursing experience.
• Good time management and prioritisation skills
  
  

Knowledge

Essential criteria

• Well-developed interpersonal skills
• Excellent communication skills, both written and verbal
• Effective decision making skills
• Knowledge and understanding of the relevant NICE guidance
• Evidence of continued professional development of self and other health care professionals
• Time management skills
• Organisational skills
• IT Literacy to a high level
  
  

Documents

• Job Description & Person Spec (, 321.8)PDFKB
• Working at LGT (, 4.2)PDFMB
  
  

Further details / informal visits contact

NameMayrose Bailey-ChambersJob titleNurse ManagerEmail address [email protected]Telephone number07795617256

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Contract

Job function

• Job function

  Health Care Provider

• Industries

  Hospitals

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