Deputy Manager - London Bridge

Whittard of Chelsea; Greater London; On-site; GBP 26,000 - 32,000; Full time

Benefits offered by this job

Monthly product allowance

Discretionary bonus scheme

Wellbeing resources & family-friendly

Opportunities to connect across stores

Job summary

Whittard of Chelsea is seeking a Retail Deputy Manager to support the Store Manager in delivering exceptional service, empowering a brilliant team, and helping the store run smoothly. You’ll be on the shop floor with customers, coach your team, and ensure daily performance is tracked and improved.

In this supervisory role you’ll lead by example, manage rotas, analyse sales data, and drive a culture of brilliant customer experiences.

Qualifications

• Experience in a supervisory or assistant management role in retail.
• Ability to coach, motivate, and lead by example.
• Strong commercial instincts with data-informed decision making.
• Proactive mindset and problem-solving on the shop floor.
• Excellent organisation and time management under pressure.

Responsibilities

• Lead from the front on the shop floor, coaching the team in customer storytelling.
• Assist Store Manager with rotas, performance reviews and development.
• Monitor KPIs like conversion and ATV to drive daily improvements.
• Ensure stock, deliveries, H&S compliance and visual standards.
• Build local community links and support store marketing activities.

Skills

Supervisory experience

Team leadership

Commercial instincts

Data-driven decisions

Organisational skills

Job description

At Whittard of Chelsea, we’ve been inspiring moments of tea, coffee, and hot chocolate delight since 1886. Behind every store experience is a leadership team that brings our story to life-through passion, performance, and pride.

We’re now looking for a Retail Deputy Manager to support the Store Manager in delivering exceptional service, empowering a brilliant team, and helping the store run like clockwork. Whether you’re on the shop floor with a sample tray or reviewing daily performance with the team, you’ll be a key part of what makes our stores special.

A Day in the Life

You’ll be a trusted co-pilot to the Store Manager-leading the team, solving challenges in real time, and ensuring everything runs smoothly behind the scenes. Your day will include:

• Customer Connection
  You’ll lead from the front-welcoming customers, showcasing our range, and making the everyday feel extraordinary. You’ll coach your team to bring our products to life through storytelling, tastings, and memorable service moments.
• Team Leadership
  From giving live feedback to managing rotas and motivating through the busy spells, you’ll set the tone for a positive and high-performing team culture. You’ll help induct, train, and develop colleagues-celebrating wins and building confidence every step of the way.
• Commercial Focus
  You’ll track KPIs like conversion and ATV, and work with your Store Manager to spot trends, adapt your approach, and implement ideas that drive performance.
• Operational Efficiency
  Stock counts, deliveries, H&S compliance-you’ll make sure the operational engine of the store is running smoothly, efficiently, and safely. You’ll also ensure the store looks brilliant and meets Whittard’s visual standards every day.
• Local Involvement
  Whether it’s connecting with local businesses or supporting marketing activity, you’ll play a key role in building the store’s reputation and reach within the local community.

What Makes You Exceptional?

We’re looking for someone who’s ready to take their next step in leadership-and do it with energy, confidence, and a love for retail.

You’ll bring:

• Experience in a supervisory or assistant management role within a retail environment.
• A natural ability to coach, motivate, and lead by example.
• Strong commercial instincts, with confidence in reading reports and using data to influence daily decisions.
• A proactive mindset-someone who spots what needs doing and takes action.
• Great organisation and time management, juggling tasks while staying customer-focused.
• A genuine passion for creating brilliant customer experiences-and sharing your product knowledge with pride.

Why Whittard?

We’re proud of our heritage, but our focus is on the future-nurturing talent, building connection, and creating career paths for people who love what we do. As a Deputy Manager, you’ll get the support to grow your skills, lead your team, and take the next step when you’re ready.

You’ll also enjoy:

• Monthly product allowance – a little treat with every pay cheque.
• Discretionary bonus scheme – because great work should be recognised.
• Wellbeing resources & family-friendly policies – because we care about the whole you.
• Opportunities to connect across stores and head office – be part of something bigger.

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