Sales Advisor - London Bridge

Whittard of Chelsea; Greater London; On-site; GBP 19,000 - 23,000; Full time

Benefits offered by this job

Monthly product allowance

Wellbeing support and family-friendly

Connect with colleagues across stores

Opportunities to grow

Job summary

Whittard of Chelsea in London is seeking a Retail Sales Advisor to join one of our busy, high-footfall stores. You will welcome customers, offer tastings and product recommendations, and help create moments of discovery throughout busy trading days.

The role requires a flexible schedule including weekends and key trading days, plus a minimum availability of 2 days. You’ll work as part of a close-knit team to deliver outstanding service and ensure the store looks inviting and runs smoothly.

Qualifications

• Experience in a high-volume, customer-facing role is preferred.
• Ability to handle cash and till operations with accuracy.

Responsibilities

• Welcome customers in a busy London store and provide high‑quality service.
• Guide customers through products, suggest pairings, and increase basket size.
• Balance tills, restock, and oversee sampling during peak periods.
• Collaborate with teammates to maintain clear communication and store standards.
• Keep stock replenishment and visual merchandising up to standard.

Skills

Customer-Obsessed

Sales-Savvy

Team Player

Operationally Efficient

Resilient & Responsive

Job description

Since 1886, Whittard of Chelsea has been delighting customers with exceptional tea, coffee, and hot chocolate. In our London stores, we don't just serve drinks - we create moments of discovery and delight, even during the busiest day.

We're looking for a Retail Sales Advisor to join one of our vibrant, high-footfall London locations.If you thrive in a fast-paced retail environment, love a challenge, and are passionate about exceptional service, we'd love to meet you.

You'll need to be available to work a flexible schedule, including weekends, key trading days, and during our opening period. We require availability of a minimum of 2 days.

A Day in the Life of a Whittard Sales Advisor

In a busy London store, no two moments are the same.You'll serve customers from around the world, juggle multiple priorities, and deliver confident, high-quality service with a calm and collected approach - even when it's three deep at the till.

You'll be:

• Customer-Obsessed: Whether it's a rushed commuter or a curious tourist, you'll quickly connect with every customer, offering tastings, tailored advice, and a standout experience under pressure.
• Sales-Savvy: You'll confidently guide customers through our range, suggesting pairings and bundles that elevate their visit and increase basket size.
• Resilient & Responsive: You'll stay focused and adaptable during high-traffic times, knowing how to balance tills, restocks, and sampling with a sense of urgency and care.
• A True Team Player: You'll work shoulder-to-shoulder with a close-knit team, keeping communication clear, energy high, and standards exceptional throughout your shift.
• Operationally Efficient: From slick stock replenishment to sharp visual standards, you'll help ensure the store looks great and runs like clockwork.

What Makes You a Great Fit?

We're looking for someone confident, customer-focused, and ready to thrive in a fast-moving retail setting.

You'll need:

• Experience in a high-volume customer-facing role (retail, hospitality or similar)
• Great communication skills and a friendly, unflappable manner
• Comfort working at pace while still providing thoughtful, tailored service
• Confidence handling cash, stock, and till operationsFlexibility to work a range of shifts - including weekends and key London trading days
• Multilingual skills or tourism experience are a bonus in this globally visited location!

Why Join Whittard?

Whittard stores are more than just retail spaces—they're places ofwarmth, creativity and connection. In a London store, you'll be at the heart of our brand, surrounded by passionate teammates and supported to develop your skills, every step of the way.

You'll also enjoy:

• Monthly product allowance - a little perk with every pay cheque
• Wellbeing support and family-friendly policies
• A chance to connect with colleagues across stores and head office
• Opportunities to grow - many of our leaders started in store

Ready to Thrive at the Centre of It All?

If you'reconfident, curious, and love making busy daysfeel brilliant,

The following content displays a map of the jobs location - London Bridge Station, Western Arcade, St Thomas Street