Supervisor - Oxford Circus

Whittard of Chelsea; Greater London; On-site; GBP 23,000 - 29,000; Full time

Benefits offered by this job

Store discount up to 50%

Monthly product allowance

Wellbeing resources

Family-friendly policies

Job summary

Whittard of Chelsea in London is seeking a Retail Supervisor to help lead our flagship store and ensure every shift runs smoothly with Whittard magic.

You will be on a flexible schedule, including weekends, and you’ll coach the team, manage stock and cash handling, and drive sales through smart, customer-focused decisions.

Join a brand that values energy, structure, and pride in exceptional service, with perks like up to 50% store discount and a monthly product allowance.

Qualifications

• Experience in a supervisory or team lead role in a fast-paced retail environment.
• Strong communication and coaching abilities.
• Ability to read store KPIs and act on insights.

Responsibilities

• Lead shifts and delegate tasks to team.
• Provide on-the-spot coaching and guidance.
• Ensure cash handling, deliveries, stock & safety.
• Review store KPIs and make data-driven decisions.
• Act as the link between sales advisors and store management.

Skills

Leadership

Customer service

Communication

Commercial awareness

Team leadership

Job description

Job Introduction

At Whittard of Chelsea, we’ve been sharing the joy of tea, coffee, and hot chocolate since 1886. We believe in curiosity, quality, and the kind of service that turns everyday moments into something memorable. Now, we’re looking for a Retail Supervisor to help lead our flagship store experience-and ensure every shift runs smoothly, successfully, and with a splash of Whittard magic.

You’ll need to be available to work a flexible schedule, including weekends, key trading days, and during our opening period. We require availability of full flexibility across 7 days per week. You will be rota'd to work any 5 from 7. This role will require evening and weekend working.

A Day in the Life of a Whittard Retail Supervisor

As a Supervisor, you’re more than a keyholder-you’re a leader on the shop floor and a trusted support to the management team. From opening the doors to energising the team and making sure every detail’s in place, you’ll make each day feel organised, customer-focused, and commercially sharp.

You’ll Be

• Customer Obsessed Leading by example, you’ll deliver exceptional service that brings our products to life-inviting customers to discover, taste, and enjoy. You’ll empower your team to be friendly, proactive, and informed, creating loyal customers who return again and again.
• Operationally Sharp Whether it’s cash handling, deliveries, visual merchandising, or health and safety, you’ll take pride in a well‑run, busy flagship store. You’ll follow key processes, manage stock efficiently, and ensure everything’s in place for a great customer and colleague experience.
• A Team Energiser You’ll take the lead during shifts-organising daily activities, assigning tasks, and keeping everyone on track. You’ll give clear direction, offer on‑the‑spot coaching, and help build confidence in those around you.
• Commercially Switched‑On By reviewing store performance, KPIs, and commercial data, you’ll make smart decisions that drive sales. From adapting team focus to adjusting layouts or sampling, you’ll understand how to turn insight into impact.
• A Bridge Between Teams Acting as the link between sales advisors and store management, you’ll keep communication flowing, solve challenges as they arise, and create a culture where everyone feels heard, supported, and motivated.

And when the management team is away, you’ll take the reins-ensuring the store runs just as smoothly and successfully in their absence.

What Makes You Exceptional?

We’re looking for someone who brings energy, structure, and a passion for helping others succeed.

You’ll Bring

• Experience in a supervisory or team lead role in a fast‑paced, high‑footfall retail environment
• A confident, hands‑on approach to delegating and leading shifts
• Strong communication skills and a positive, problem‑solving attitude
• Commercial awareness-you know how to read the numbers and turn them into action
• A commitment to customer service, always looking for ways to surprise and delight
• Professionalism, integrity, and pride in being a Whittard ambassador

Why Whittard?

At Whittard, we do more than sell tea, coffee, and hot chocolate-we create moments of discovery. As a Retail Supervisor in our flagship store, you’ll play a vital role in delivering those moments every day. You’ll be supported by a passionate team, encouraged to grow, and celebrated for what you bring.

You’ll Also Enjoy

• Up to 50% store discount - discover your new favourites!
• Monthly product allowance - a little perk with every pay cheque
• Wellbeing resources & family-friendly policies - because we care about the whole you
• And much, much more…

Ready to step into a role where you’ll be valued, trusted, and empowered to lead?