Supervisor - Oxford Circus

Whittard of Chelsea; City of Westminster; On-site; GBP 24,000 - 29,000; Full time

Benefits offered by this job

Store discount up to 50%

Monthly product allowance

Wellbeing resources & family-friendly

Job summary

Whittard of Chelsea is seeking a Retail Supervisor to lead our flagship store, ensuring shifts run smoothly with Whittard magic. You’ll manage opening through to close, energise the team, and deliver exceptional service in a busy, high-footfall environment.

We value a hands-on approach, strong communication, and commercial awareness to turn insights into actions that boost sales while maintaining brand standards and customer delight.

Qualifications

• Experience in a supervisory or teamlead role in a fast-paced, high-footfall retail environment.
• Confident, hands-on approach to delegating and leading shifts.
• Strong communication skills and a positive, problem-solving attitude.
• Commercial awareness—you know how to read the numbers and turn them into action.
• Commitment to customer service and being a Whittard ambassador.

Responsibilities

• Lead on-shift activities and tasks to ensure smooth store operation.
• Deliver exceptional customer service and energise the team.
• Coach and support colleagues to build confidence and performance.
• Review store performance and KPIs to drive sales and layouts.
• Maintain open communication between sales staff and store management.

Skills

Supervisory experience

Team leadership

Retail performance

Customer service

Job description

At Whittard of Chelsea, we’ve been sharing the joy of tea, coffee, and hot chocolate since 1886. We believe in curiosity, quality, and the kind of service that turns everyday moments into something memorable. Now, we’re looking for a Retail Supervisor to help lead our flagship store experience-and ensure every shift runs smoothly, successfully, and with a splash of Whittard magic.

You’ll need to be available to work a flexible schedule, including weekends, key trading days, and during our opening period. We require availability of full flexibility across 7 days per week. You will be rota'd to work any 5 from 7. This role will require evening and weekend working.

A Day in the Life of a Whittard Retail Supervisor

As a Supervisor, you’re more than a keyholder-you’re a leader on the shop floor and a trusted support to the management team. From opening the doors to energising the team and making sure every detail’s in place, you’ll make each day feel organised, customer-focused, and commercially sharp.

• Customer Obsessed
  Leading by example, you’ll deliver exceptional service that brings our products to life-inviting customers to discover, taste, and enjoy. You’ll empower your team to be friendly, proactive, and informed, creating loyal customers who return again and again.
• Operationally Sharp
  Whether it’s cash handling, deliveries, visual merchandising, or health and safety, you’ll take pride in a well‑run, busy flagship store. You’ll follow key processes, manage stock efficiently, and ensure everything’s in place for a great customer and colleague experience.
• A Team Energiser
  You’ll take the lead during shifts-organising daily activities, assigning tasks, and keeping everyone on track. You’ll give clear direction, offer on-the-spot coaching, and help build confidence in those around you.
• Commercially Switched-On
  By reviewing store performance, KPIs, and commercial data, you’ll make smart decisions that drive sales. From adapting team focus to adjusting layouts or sampling, you’ll understand how to turn insight into impact.
• A Bridge Between Teams
  Acting as the link between sales advisors and store management, you’ll keep communication flowing, solve challenges as they arise, and create a culture where everyone feels heard, supported, and motivated.

And when the management team is away, you’ll take the reins-ensuring the store runs just as smoothly and successfully in their absence.

What Makes You Exceptional?

We’re looking for someone who brings energy, structure, and a passion for helping others succeed.

• Experience in a supervisory or teamlead role in a fast-paced, high-footfall retail environment
• Aconfident, hands-on approach to delegating and leading shifts
• Strong communication skills and a positive, problem-solving attitude
• Commercial awareness-you know how to read the numbers and turn them into action
• Acommitment to customer service, always looking for ways to surprise and delight
• Professionalism, integrity, and pride in being a Whittard ambassador

Why Whittard?

At Whittard, we do more than sell tea, coffee, and hot chocolate-we create moments of discovery. As a Retail Supervisor in our flagship store, you’ll play a vital role in delivering those moments every day. You’ll be supported by a passionate team, encouraged to grow, and celebrated for what you bring.

You’ll also enjoy:

• Up to 50% store discount - discover your new favourites!
• Monthly product allowance - a little perk with every pay cheque
• Wellbeing resources & family-friendly policies - because we care about the whole you
• And much, much more…

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