Deputy Manager, Complex Care & Behavioral Support

Pharmacyupdate; Nottingham; Remote; GBP 26,000 - 32,000; Full time

Job summary

Pharmacyupdate is seeking an experienced Deputy Manager to provide leadership within high-acuity care packages supporting individuals with complex needs and challenging behaviours. The role combines hands-on support with team leadership, risk and incident management.

The ideal candidate will have significant experience in complex care settings, plus strong de-escalation and crisis management skills, and familiarity with PBS plans, DoLS and safeguarding.

Qualifications

• Significant experience within complex care, learning disability, autism, ABI, mental health or high-risk behavioural services.
• Experience working within 3:1, 4:1 or 5:1 care packages, preferably in a leadership role.
• Strong de-escalation and crisis management skills.
• Experience of physical intervention/restraint within a care setting.
• Experience leading or supervising staff during challenging situations.
• Knowledge of safeguarding, DoLS and least restrictive practice.
• Strong incident reporting and escalation skills.

Responsibilities

• Leading and supporting the staff team during shifts.
• Ensuring safe staffing and effective deployment within enhanced care packages.
• Ensuring care plans, PBS plans and risk assessments are followed consistently.
• Recognising triggers and early warning signs and supporting effective de-escalation.
• Leading the team during challenging behavioural incidents, including aggression, violence, absconding and self-injury.
• Ensuring restrictive interventions are only used when necessary, proportionate and appropriately authorised.
• Monitoring staff practice and addressing unsafe or inconsistent practice.
• Supporting staff supervision, development and competency.
• Completing and reviewing handovers, care records and incident reports.
• Supporting safeguarding, DoLS and least restrictive practice.
• Working closely with managers, clinical teams and other professionals.

Job description

Pharmacyupdate is seeking an experienced Deputy Manager to provide leadership within high-acuity care packages supporting individuals with complex needs and challenging behaviours. The role combines hands-on support with team leadership, risk and incident management.

The ideal candidate will have significant experience in complex care settings, plus strong de-escalation and crisis management skills, and familiarity with PBS plans, DoLS and safeguarding.