Deputy Manager - Field Based

Marva Group; Birmingham; On-site; GBP 30,000 - 40,000; Full time

Job summary

A homecare services provider seeks a Deputy Manager to assist in the effective delivery of care services in Birmingham. This field-based role involves operational oversight, staff leadership, and maintaining quality standards within care packages. Candidates must have experience with learning disabilities and mental health needs, a full UK driving licence, and strong organizational skills. You will work 40 hours a week with flexible scheduling, including evenings and weekends.

Qualifications

• Proven experience supporting people with Learning Disabilities and Mental Health needs.
• Experience within homecare or community-based services.
• Ability to work flexibly, including nights and weekends.
• Full UK driving licence and access to a vehicle is required.

Responsibilities

• Support the Registered Manager in delivering homecare services.
• Provide staff support and resolve operational issues.
• Complete accurate reports following spot checks and incidents.
• Collaborate with Clinical Leads for complex care packages.

Skills

Strong communication skills

Organizational skills

Leadership skills

Understanding of safeguarding

Person-centred care

Education

NVQ Level 3 in Health & Social Care

Tools

Digital care planning systems (e.g. Birdie)

Job description

The Deputy Manager will support the Registered Manager in the safe, effective and compliant delivery of homecare services. The role is predominantly field based and involves providing direct operational oversight of care packages, supporting staff, maintaining quality standards and ensuring people we support receive person-centred, safe and effective care.

Staff Support & Leadership

• Act as a point of contact for staff queries and operational issues
• Provide guidance and support to staff working with individuals with Learning Disabilities, Mental Health needs, and Challenging Behaviours
• Promote best practice in line with company policies, PMVA guidance, and safeguarding principles

Reporting & Governance

• Complete accurate reports following spot checks, incidents and reviews
• Escalate concerns and provide clear feedback to the Registered Manager
• Work collaboratively with Clinical Leads to support complex packages
• Support compliance with CQC regulations, including Regulation 12 (Safe Care and Treatment)

Systems & Administration

• Use digital care planning systems (e.g. Birdie) to review care records, observations, and staff notes
• Ensure timely and accurate documentation and reporting

Qualifications

• Proven experience supporting people with Learning Disabilities, Mental Health needs and Challenging Behaviours
• Experience working within homecare, supported living or community-based services
• Ability to work flexibly, including nights and weekends
• Full UK driving licence and access to a vehicle (mileage paid)
• Strong communication, organisational and leadership skills
• Good understanding of safeguarding, risk management and person-centred care
• Right to work in the UK

Desirable Criteria

• Experience in a Deputy Manager, Senior, or Lead role
• Experience using digital care planning systems such as Birdie
• PMVA (or equivalent) training
• NVQ Level 3 or above in Health & Social Care (or willingness to work towards)

Primarily field based across service areas, with occasional working from the Muve Homecare office in Birmingham.

40 hours per week, worked flexibly to meet service needs. This role includes evenings, nights, and weekend working and is not limited to Monday-Friday office hours.