Deputy Manager

Halfords; Worcester, Larkhill; On-site; GBP 26,000 - 34,000; Full time

Benefits offered by this job

6 weeks of annual leave

Quarterly performance bonuses

25% discount on most Halfords products

Up to 50% off garage bills in Autocent

Discounts on groceries, shopping, insu

Family & Friends Discount Events

Wagestream financial planning support

GP services 24/7

Share save scheme with 20% discount on

Health Cash Plan

Pension Scheme & Life Assurance

Job summary

Halfords is seeking a Deputy Manager to support the Store Manager in a fast-paced retail environment in Worcester. You will lead by example, coach colleagues, ensure health and safety compliance, and drive sales while delivering exceptional customer service.

With at least one year of managerial experience, you’ll optimise operations, manage labour, and foster an inclusive team culture. Join Halfords and help the nation stay on the move with great service and value.

Qualifications

• At least 1 year of managerial experience in retail sales.
• Demonstrated coaching and people-management ability.
• Strong knowledge of compliance and operational standards.
• Ability to meet sales targets and drive customer satisfaction metrics.
• Commercial awareness and understanding of industry trends.
• Excellent verbal and written communication skills.

Responsibilities

• Lead by example to foster a customer-centric culture.
• Drive sales performance and maintain high service standards.
• Manage daily store operations, including compliance with health and safety and retail standards.
• Schedule and manage labor effectively.
• Provide on-the-spot coaching to enhance team performance and customer experience.
• Celebrate team successes and create an inclusive atmosphere.

Skills

Managerial experience

Coaching

Operational compliance

Sales target achievement

Customer service focus

Verbal and written communication

MS Office (Word, Excel, PowerPoint)

Tools

Microsoft Word

Microsoft Excel

PowerPoint

Job description

As a Deputy Manager, you will play a crucial role in our management team, ensuring the smooth operation of our retail store in the Store Manager's absence. At Halfords, we prioritise our core values and are committed to delivering exceptional customer service in a dynamic, fast-paced environment.

Key Responsibilities

• Lead by example to foster a customer-centric culture.
• Drive sales performance and maintain high service standards.
• Manage daily store operations, including compliance with health and safety and retail standards.
• Schedule and manage labor effectively.
• Provide on-the-spot coaching to enhance team performance and customer experience.
• Celebrate team successes and create an inclusive atmosphere.

What We’re Looking For

• A year of managerial experience in a retail sales environment.
• Proven track record in coaching and managing colleagues.
• Strong understanding of compliance and operational standards.
• Ability to meet sales targets and deliver excellent customer metrics.
• Commercial acumen and awareness of industry trends.
• Excellent verbal and written communication skills.
• Proficiency in Microsoft Word, Excel, and PowerPoint, with a willingness to learn our systems.

We recognise that everyone has different needs, which is why we offer a range of rewards and benefits, including:

• 6 weeks of annual leave.
• Quarterly performance bonuses.
• 25% discount on most Halfords products and up to 50% off garage bills in Autocentres.
• Discounts on groceries, shopping, insurance, and more.
• Family & Friends Discount Events.
• Opportunities for financial planning support through Wagestream.
• Access to GP services 24/7.
• Share save scheme with a 20% discount on shares.
• Health Cash Plan for well-being services and healthcare costs.
• Pension Scheme & Life Assurance.

We are committed to your development and offer ample opportunities for career advancement within Halfords. Join us as we grow and innovate in motoring services and electric mobility. Be part of our success in getting the nation safely back on the move!

At Halfords we are committed to creating an inclusive workplace for our colleagues. We're an equal opportunities employer and proud to welcome applications from all backgrounds and embrace diversity within our one Halfords Family.