Deputy Manager

Alexander-Pope; Twickenham; On-site; GBP 28,000 - 36,000; Full time

Benefits offered by this job

Free Meals

28 days holiday per year

Discount at Young's Pubs

30% discount on overnight stays

Share Save Scheme

Company Pension Scheme

Job summary

The Alexander Pope is a stylish pub and hotel in Twickenham, offering a friendly, food-focused atmosphere with a strong emphasis on fresh fish and seasonal specials. We seek a motivated Deputy Manager to lead our team, drive great service, and support the business in a busy hospitality setting.

You will manage daily operations, mentor staff, and uphold our standards while developing your career within the company’s internal progression path and training programmes.

Qualifications

• Motivated and experienced Deputy Manager with a passion for hospitality.
• Pro-active approach to leading and developing a team.
• Strong focus on delivering exceptional customer service.

Responsibilities

• Lead and manage front-of-house and back-of-house teams to ensure smooth operations.
• Train and develop staff to maintain high service standards and product knowledge.
• Drive guest satisfaction, manage daily operations, and contribute to business growth.

Skills

Team leadership

Customer service

Training

Job description

Deputy Manager

The Alexander Pope pub & hotel is a stylish hub for Twickenham & Teddington, just a five-minute walk from Strawberry Hill Station. Serving all the pub classics we have a particular focus on fresh fish which we champion via our daily 'Skipper's Catch'. On rugby days you can find the pub buzzing with all the pre-match diners, not to mention our live music nights and famous quiz nights. Sundays are very popular for families who just love our Sunday Roasts. We'd love to hear from you! The nearest public transport is Strawberry Hill Train Station.

What We Offer Our Deputy Managers:

• Development towards General Manager - the majority of our GM appointments are internal
• Access to our Career Pathway, Apprenticeships and training and development courses
• Free Meals
• 28 days holiday per year
• 20% discount in all Young's Pubs and 30% discount on overnight stays in our Pubs with Rooms
• Share Save Scheme
• Company Pension Scheme

What we look for in a Deputy Manager:

We are looking for a motivated & experienced Deputy Manager to join and lead our team in our stylish, food focused pub. As the successful Deputy Manager you will have a genuine passion for exceptional customer service and a pro-active approach to team management. You will be enthusiastic & driven to continue the success of our pub and play a pivotal part in training our team to ensure they have the knowledge needed to delight our customers. You will also be someone who is committed to their career in hospitality and we can offer ongoing development to support you as you grow and succeed with us.